Recent Posts

Stay Safe in Your Community With The Citizen App

1/26/2023 (Permalink)

putting out a fire on the street Make sure you know what is happening on the streets nearby!

In times of economic uncertainty, crime rates rise. Know what is happening around you and stay safe with the Citizen App. Whether a crime is taking place or there's a fire is spreading in your building or a building nearby, the app alerts you when something is happening in your area that you should know about. You can also report anything you see by taking a live video.

This free app is one of the most powerful ways to stay safe. It gives you access to verified 911 information and lets you know what is happening in real time. The app covers events from missing pets to natural disasters and everything in between. This community transparency empowers everyone to create a safer world.

The app is connected to your phone’s GPS tracker so it will let you know what is happening around you according to your current location, not only your home address. Next time you see a road shut down and police sirens inside the closure, you have a way to understand exactly what is going on.

In some areas, the company that runs the citizen app has installed antennas that allow them to listen to police and fire scanners. Artificial intelligence along with humans then decipher what is being communicated and translate that into reports that are coded with neighborhood data inside the app. Reports are a step above what you will find on neighborhood apps like Nextdoor because the data comes not only from your neighbors but also directly from police reports.

Though live streaming from the scene of a crime can be very dangerous, getting real-time alerts to situations unfolding nearby can be life-saving by preventing people from walking into a sticky situation, or allowing them to keep an eye on a nearby fire to make sure it does not have potential to spread to their residence.

The Citizen App blog tells a story of a Philadelphia resident who was alerted to a fire near his dwelling:

Before hearing sirens, smelling smoke, or seeing flames, Citizen user ‘petz215’ received a notification.

Citizen user ‘petz215’ was getting ready to leave his South Philadelphia home for a dentist appointment on November 18th when he received the Citizen notification above.

“If there were a house fire that close to me, I would definitely already know about it,” he thought. “Sure enough, I stepped outside to see a raging fire.”

He canceled his appointment to monitor the fire and make sure it didn’t spread closer to his house.

The fire destroyed the house where it sparked and affected two neighboring homes.

“I was astonished. Not only did I find out about this nearby fire with a push notification, but there was already a live video of something that started minutes ago. I couldn’t believe how fast it happened.”

From Blog: https://medium.com/citizen/south-philly-resident-alerted-to-fire-on-his-own-block-b9dbcdca8e35

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In the few weeks I've had the app installed, I've been alerted to various incidents happening nearby including building fires, car accidents, and gunshots fired. The app tells me exactly how far away a situation is from my location, down to several hundred feet. I’m able to add friends and family to my "inner circle" to get alerts about potential situations unfolding near their real-time location as well.

If there is a dangerous situation occurring near you, it's better to be an informed citizen than not.

Download the app here:

https://citizen.com

What to Expect When You Call SERVPRO

1/17/2023 (Permalink)

Here to Help SERVPRO technicians are highly trained in property damage restoration.

We Answer the Phone Ready to Help
Call SERVPRO Today

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Carson City, South Lake Tahoe, Douglas County, Reno East, Lyon & Storey Counties has specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information including your phone number and email address
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Is there standing water (if applicable)?
  • What year was the home or business built?

About SERVPRO

SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Uses a Multi-Faceted Approach to Major Water Damage

1/11/2023 (Permalink)

flooded home Water, Flooding, and Fire Damages Get Cleaned Up by SERVPRO in Reno, Carson CIty, and Douglas County.

Fire and flood damage each have their set of problems and requirements for cleaning. Every homeowner needs a restoration company that deals with both. In some circumstances, this means at the same time.

SERVPRO knows that a fire and water combination is devastating to a home. Heat and smoke damage is bad enough, but sprinklers continue until they are turned off, and a firefighter’s first concern is stopping visible flames from spreading. The combination means standing water in every low spot, carpets, and floors underwater, as well as personal and structural property, covered in soot and smoke residues.

It also means we start with conflicting priorities. When there is a fire, our first concern is to remove soot residue before it causes permanent harm to property and structure. If there is standing water, the soot must wait until technicians pump out the water to work in a safe environment.

After removing the water, each room is inspected to determine the soot and smoke levels. We clean the rooms with the heaviest coating first. We start the process to extract water from carpets and wood floors in the rooms with a lighter residue layer. By using this method, we can service both types of restoration as quickly as possible.

With both fire and water damage, saving certain building materials is almost impossible. Every charred drywall panel must be removed to examine the frame wood behind it. Excess water further weakens panel integrity to the point where some crumble and come apart as technicians attempt to remove them.

There is one process we have that supports both restoration priorities. After removing smoke and soot residues, we use air movers and fans to remove lingering smoke odors. These same machines also help us lower the moisture levels in affected areas of the home to prevent wood floors from warping and carpets from rotting or growing mold. Our goal is to restore and not discard and replace. Circumstances, you and your insurance company have the final say on how we move forward with the service.

Restoring your home after any disaster takes a professional service with decades of experience. When the clean-up involves two, separate, types of damage, speed, and training are twice as important. SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties keeps a 24-hour response team on call to support you in every step and task. Call today at (775) 588-2355.

Cleanup And Assessment After Flooding In South Lake Tahoe Homes

1/6/2023 (Permalink)

flooded living room After a flood, homeowners often get overwhelmed by the debris, dirt, and excess water throughout the property.

Initial steps to take once a disaster strikes your South Lake Tahoe home involve finding suitable professional assistance that can arrive quickly with the resources to protect your home from further harm. With flooding, many areas of your property can get affected simultaneously which poses a risk greater than homeowners can remedy on their own. Our professionals can help by arriving quickly with fast extraction tools to help remove the excess water from the affected sections of your property as promptly as possible.

After flood damage to your South Lake Tahoe home, your primary concern is getting flood cleanup and assessment of structural issues. With the advanced equipment that our SERVPRO professionals have in our Green Fleet dispatched out to emergencies, we can make accurate inspections of properties affected by flooding to determine what tools and personnel are necessary to restore your home completely.

From the moment that our professionals arrive at your property, we begin our assessment of the spread of the damage throughout your house. With our moisture detection equipment, we can identify pockets of moisture that require our immediate attention and which materials have become saturated by the excess water introduced to the environment.

Additionally, our SERVPRO technicians get to work quickly on cleaning up the area once the water has gotten extracted and we begin drying efforts. Demolition is often a big part of this process, as many materials require removals such as carpeting, portions of drywall, and other oversaturated surfaces and contents. Once these areas get removed, we can prepare these portions of your home for reconstruction that can follow our initial mitigation efforts.

After a flood, homeowners often get overwhelmed by the debris, dirt, and excess water throughout the property. Our SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties has the tools to quickly remove the water from the affected areas and return your property to preloss conditions fast. Give us a call anytime that you need us at (775) 588-2355.

What You Need to Know About Storm Damage and Flooding

12/27/2022 (Permalink)

dark road When a storm is on its way, remember that no matter what happens, SERVPRO has seen it all and is ready to help if disaster strikes!

When storm damage or flooding occurs, you need professionals to help with repairs and remediation of your property. There are many different elements that go into residential or commercial property restoration, so be sure to contact a local professional who deals specifically with storm damage remediation or water damage restoration.

Whether you are dealing with flooding, roof damage, hail damage, ice damage, or even roof leaks, you need professional remediation technicians. SERVPRO technicians will come to your home or business with flood pumps and specialized tools that get rid of floodwater safely and efficiently.

When it comes to storm or flood damage in Lyon, Storey, and Douglas Counties, knowing about the different types of damage may help you when it comes time to call your insurance agent and conduct repairs on your property. Many insurance companies categorize storm and flood damage as two separate types of damage under your policy.

Here's what you want to know:

What Is Storm Damage?

Storm damage is considered to be any damage caused by nature. Damages in this category may include:

  • Wind damage
  • Hail damage
  • Flooding caused by rain
  • Broken gutters
  • Fallen tree limbs

What Is Flood Damage?

Flood damage is often considered to be a separate category from damage caused by a storm. Floodwater can be caused by a number of factors not related to nature. These include:

  • Broken or leaking pipes
  • Water from fire suppression effort
  • Water from irrigation systems
  • Sewer overflow

What Should I Do If My Property Is Damaged?

If your home or business has suffered damage, it's best to begin the restoration process quickly in order to prevent further issues. Your insurance company may recommend boarding over the damaged area. It will be necessary to thoroughly dry the affected zones and inspect for mold growth or structural damages. Your policy might provide coverage for repair costs.

Why Should I Contact a Restoration Professional?

Different types of damage require different repair methods. Hiring a damage restoration service is your best option. Professionals have the tools and knowledge needed to deal with a variety of damages, including flooding, storm-related property destruction, and any potential mold problems that could result from water damage.

Professional restoration efforts involve a lot more than just using a water pump. Storm Damage can leave behind a lot of problems once the storm has passed and flooding can cause rapid mold growth, compromising the integrity of your building. Whether you are looking for water restoration due to a broken pipe or you need roof repair done after a storm has brought hail, you should contact a local restoration service such as SERVPRO.

You want to protect your residential or commercial property. Understanding the difference between flood and storm damage can help when it comes time to talk to your insurance company and begin repairs. If you have any questions, we can help you navigate the restoration process.

Give us a call at (775) 588-2355.

SERVPRO of Carson City, Douglas County, South Lake Tahoe, Reno East, and Lyon & Storey Counties is ready to respond immediately to any disaster. We are prepared to bring the expertise and equipment necessary to get your property back in great shape. 

Our Highly Trained Staff is Ready to Restore Your Home After Water Damage

12/21/2022 (Permalink)

water damaged stairs Water damage soaked the carpeting and the structural elements of this staircase in this home. Our technicians arrived quickly and restored the home.

Water Damage Restoration for Your Home

One of the most common reasons for water intrusion in homes is a leaky roof. Various things such as missing shingles, wind damage, clogged gutters, or storm damage can cause a leaky roof. Unfortunately, you probably won’t realize there is an issue until the water starts dripping down into the living space of your home.

When you’ve seen signs of a roof leak in your Carson City home, you need help to clean up the water damage and restore your home to how it was. SERVPRO staff is highly trained and experienced, plus we’re faster to any size disaster, so you can trust us to do a thorough and timely job before additional damage can be done.

When you see water spots on your ceiling or water dripping down from the ceiling, you need to take immediate action. Since the leak made it this far, you can’t be sure how much damage is done already in your attic, but you do not want it to come down and drip onto furniture, flooring, or walls and do additional damage.

When checking an attic space, SERVPRO techs examine all sections of the construction of the roof. We check to see if any roofing material is damaged if the decking was affected and if the water leak is stopped. The structure of your roof and home are checked for damage and what repairs need to be made.

Some attics are easy for us to access but getting into others can be difficult. How much equipment we can get up there is limited, and sheetrock can complicate the drying process. Once we demolish any damaged sheetrock, structural parts in your attic area are relatively simple to dry. Plus, we might have to remove sheetrock so we can access areas inside the attic.

Many times, when working to restore an attic, we have to work with the insulation that is there. We might be able to dry and save any wet fiberglass insulation, but wet plaster or sheetrock under the insulation might not be restorable. A majority of the time when plaster or sheetrock is sagging, we have to move the insulation to an area that is not damaged so we can get to the sagging sheetrock. We use large insulation vacuums to remove insulation and maybe save it for reuse.

We may need to build containment around the water damage, as the removal of sheetrock and insulation create large amounts of dust. Negative air pressure can also be needed.

SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties / Reno East is always available to help you restore your home in Reno, Genoa, Bijou, or Zephyr Cove when you have a leaky roof. As soon as you see signs of a problem, reach out to us, and we can have your home fixed up before you know it.

Cleanup and Reconstruction Needed?

12/12/2022 (Permalink)

under construction sign SERVPRO Restores and Reconstructs Following Water Damage in Carson City.

Flooding can ruin a property. Owners look at standing water and sometimes want to give up. Make sure to call a professional restoration service to restore your home after damage caused by burst pipes or other failed plumbing and appliances. SERVPRO not only remediates damage but rebuilds so that your property is like new.  

Regardless of where the damage came from, SERVPRO is the water damage restoration and reconstruction company to use in your area. We are fully licensed in Nevada and California to perform the tasks needed to return a home to its pre-disaster condition. After the water has been pumped out, we continue to carry out an inspection from the foundation to the roof. Here are a few of the more common damages and how we rebuild after a disaster. 

First things first, we replace damaged plumbing. Until we stop the source of the water, it is a waste of time to affect any other repairs. Our specialists are fully trained to replace bathroom fixtures, install new dishwashers or lay new intake pipes anywhere in the home. If the problem was a failed septic tank that backed up into the home or across the outside property, we can remove the old tank and set a new one, including a new concrete cradle, in place. 

Next, come the floors. If our inspection finds damage to the subfloor, our technicians pull out each piece of the damaged frame and replace it. If necessary, we go down to the foundation and relevel the dirt or concrete to put down a surface without rolls or raised points. Our technicians have years of experience in framing and laying new wood floors that increase the value of the home and are appealing to everyone who sees them. 

When it comes to walls, hanging new sheetrock is only the surface of what we do. Before putting up the new panels, we replace every bit of wall framing that shows water damage. Although we do not move load-bearing walls, we can expand closets or decrease a formal dining area to increase the living room for a young, growing family. 

Finally, there is the roof. Our response team not only replaces damaged or missing tiles but also removes and installs new support beams underneath them. With a nationwide network of equipment at our disposal, we can even lay in a new main support beam if needed. 

Rebuilding your home can be a lengthy process, but hiring the right company for the job can make it much less painful. SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties has the experience, training, and equipment needed to help you from the ground up. Call us today at (775) 588-2355 to begin.

Choosing the Right Fire Extinguisher

12/7/2022 (Permalink)

types of fire extinguishers There are several different types of extinguishers, designed for various types of fires.

For homeowners in Carson City, Nevada, keeping the home and everyone in it safe is a top priority. While hopefully, a fire doesn’t break out, fire preparedness is an essential component of staying safe and knowing what to do. A key tool in defending against fire is a fire extinguisher, but choosing the right one isn’t always easy.

Types of Extinguishers

When it comes to avoiding fire from spreading, an extinguisher is the first line of defense. If the flames are already too much, immediate evacuation should take place. For handling small fires, the right extinguisher needs to be used. The wrong one has the potential to fan the flames. Below are the types available and what they are designed to put out.

Class A: Common combustible materials, such as cloth, wood, and paper.
Class B: Flammable liquids, such as grease, gasoline, oil, and oil-based paints.
Class C: Electrical equipment and appliances.
Class D: Flammable metals.
Class K: Oils and animal fat used in cooking.

For homeowners, the best to have around the home are A, B, or C. A combo of those is also available, which will be listed on the label. If your kitchen is a busy place and food is always being prepared, it may be worth considering having a Class K to help put out a grease fire.

Choosing the Right One
A fire extinguisher also comes in different sizes, from 10 pounds to 2 pounds. That weight indicates the number of chemicals inside, not the weight of the canister. In many cases, going bigger is better, especially in garages, but it may be too heavy for indoor use. A 5-pound extinguisher near the laundry room and kitchen is a common choice. Ease of use and storage is also a consideration. Some are available with a hose and disposable, while others are rechargeable. Many come with mounting hardware, ensuring that stay in a secure, stable location.
Regardless of what is best for your home, having an extinguisher provides a little extra peace of mind.

Using Your Extinguisher

Once you have picked the right extinguisher, you can follow the P.A.S.S. technique to put out the fire. First, pull the pin and break the seal. Next, aim the extinguisher's hose or nozzle at the base of the fire. Then squeeze the handle to release the chemical or water onto the fire. Finally, sweep the fire extinguisher from side to side until the flames are gone.
Even a small blaze can cause major damage to your home. Thankfully, SERVPRO can assist with house repairs once the flames have been extinguished.

Call SERVPRO of Carson City, Douglas County, South Lake Tahoe, Reno East, and Lyon & Storey Counties if you have a fire or any fire-related questions! 775-588-2355

How Matterport Technology Helps Protect You After a Loss

11/28/2022 (Permalink)

matterport image Insurance estimators were able to capture a hurricane-damaged hospital's ground floor in 3D while crews were able to mitigate damage (Matterport)

As we've all seen this month in the historic winter freeze heavily impacting many states across America, property owners' assets are always at risk in the hands of the unpredictable. Regardless of whether you run a mom-and-pop shop or an industrial empire, property damage can deal a devastating blow to your business, especially if your insurance doesn't cover it. Recovering property from a disaster is a long and complicated process. 

Depending on size, claims can take anywhere from two to six months at minimum and may involve numerous visits to a site by an appraisal professional who must detail the extent of damage in order for you to receive full compensation. The larger the claim, the larger the hassle one faces throughout the insurance process. The finite details matter when taking inventory of damages, but reporting on minor elements (like water-damaged walls after a flood, for example) can be a daunting task even for the most experienced claims adjuster. Using a 3D camera to create a virtual model can dramatically increase the comprehensiveness of documentation, providing a level of dimensionality and detail that matters when it comes to insurance claims.

For the past 50 years, pen, pencil, and ruler have been the standard of appraisal professionals across the industry. Photographs and videos are used as well, but they are often incomplete and lack context and depth. The invention of 3D technology makes it easier to respond to natural disasters, allowing quick deployment of repair crews and restoration of livelihoods. This equipment lets property owners sleep better at night knowing they're protected against loss. We have adopted 3D scans performed by Matterport, a fully immersive end-to-end VR platform, to capture the entirety of properties.

WHAT IS MATTERPORT?

Matterport is a 4K camera system made to create schematic floor plans and 3D virtual environments of any physical space, both interior and exterior.

Matterport makes SERVPRO even more efficient, allowing us to estimate repairs and inspect for loss prevention faster, better and more accurately.

Auditing precisely what a business has lost in a disaster could mean the difference between immediate financial failure or recovery, so being able to present an accurate and complete record is key to speeding the claims process and recouping costs on damages. 3D scans freeze a property owner's most valuable assets in time so that property owners can get back on their feet again – often before their insurance claim is finalized. Without this documentation, any move to repair a property could protract a claims process by "disturbing" the scene of damage meaning that if/when appraisers return, they won't see the property in the state it was in after the initial damage occurred.

The Matterport system allows 99% accurate measurements with the ability to share walk-throughs of the property with carriers and owners that aren't physically present. This technology is transforming our industry.

PROPERTY OWNER BENEFITS

Having a loss is costly, time-consuming, and stressful.  Understanding how to navigate the insurance claim process, selecting restoration professionals, and how to manage life while your home or business is completely disrupted is made difficult when you are not the expert. Matterport allows SERVPRO to help you become more involved and informed in all those processes. Our goal is to empower the property owner with information and ease the process. We assist in communication with your adjuster and insurance company, and this technology allows you to see exactly what we are working with. 

When an adjuster misses a piece of damage in the home, our estimator is able to pull up the 3D imaging and point to every bit of information needed to get approvals for repair without any additional costs to the property owner. 

Another great benefit to Matterport is Cortex, the artificial intelligence software otherwise that blocks all personal information from images. For example, if you have a photo of your children on the fridge that you would prefer to remain private, Cortex blocks out faces automatically so no one will see images of anyone in your home during the photo taking process. 

The ability to share the virtual tour is very easy as well. Once your images have been completed, you can ask SERVPRO to share the link for your viewing. This is a wonderful tool if you don't live in the same area as the property damaged. Many owners have properties that are damaged while on vacation, or it may be your seasonal home. Perhaps you manage a business from another city. This allows you to understand the extent of damages in detail, which also provides a better path of communication between you and your insurance carrier. 

When You Choose a Restoration Company That Uses Matterport Technology, Such As SERVPRO, 

You get an accurate and comprehensive way to document your home or business and any assets within them, and expedite your claim should you have to file one.

  • Get a complete record of your property's condition.

  • An accurate inventory of personal items and other assets within your home or building.

  • Reduce discrepancies and disputes with insurance carriers.

  • Expedite the entire claims process, reducing the need to provide documentation or receipts in some instances.

Using Matterport technology, SERVPRO is able to digitally capture the entirety of your damaged property in 3D immediately, allowing extraction and drying crews to get to work on mitigation as soon as possible which will not only allow your business to get back up and running sooner, but also prevent further damage such as mold growth from water damaged materials. In as little as one day, we can give a detailed and much more accurate estimate of damages, allowing you to recoup your repair costs and us to start work right away. 

 SERVPRO is Faster to Any Size Disaster and available 24/7 for YOU.

SERVPRO's Cleanup Process After a Fire

11/22/2022 (Permalink)

Firefighters containing the fire SERVPRO has the training, experience, and equipment to handle large commercial fire damage emergencies.

Fire Damage is a traumatic experience. There are several common damages that occur to businesses or homes after a fire. Smoke and soot can be the most difficult to deal with but our highly trained professionals are here to help. We take you step by step through the process. 

Smoke and soot damage are especially invasive attacking every space of your commercial property, including areas far from the actual fire. The residue from the fire travels in the air, coating surfaces. This debris must be removed before it begins etching, distorting, discoloring, and disintegrating wood, carpeting, fabric, drywall, plastic, metal, and glass.

CONSIDER CLEANUP REQUIREMENTS: SERVPRO can provide services to prevent further damage, and help determine which items can or cannot be refurbished and which structural elements do and do not need to be repaired or replaced.

SERVPRO is here to help repair commercial and residential fire disasters through these steps.

    1.    Secure your business site including board-up and tarping services

    2.    Protect areas unaffected by the fire with barriers and storage if necessary

    3.    Assess the affected areas for a full scope of damages

    4.    Take a detailed inventory of damaged property and materials

    5.    Detect, neutralize, and remove harmful gases and toxic materials

    6.    Determine the best cleaning, repair, and restoration solutions for your property

    7.    Restore, replace and repair building materials with our skilled building/restoration teams

SERVPRO has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, public, or office building, our crew will assess the damage in each room and plan proper procedures, using dry or wet cleaning strategies matched to the character of the residue found and the materials affected. Systematically, SERVPRO progresses through your business, room by room, to assure that all harm is reversed and the corrosive soot and smoke are permanently eliminated.

We answer the phone, ready to help with your property damage.

As a leader in property damage restoration and repair services, we have helped countless families and businesses through very unpredictable and devastating residential and commercial property losses. We understand you may not know what to do in a disaster situation; SERVPRO can help by responding faster with professionals who can help you through the restoration process.