Recent Posts

Stay Safe in Your Community With The Citizen App

5/14/2021 (Permalink)

putting out a fire Make sure you know what is happening on the streets nearby!

In times of economic uncertainty, crime rates rise. Know what is happening around you and stay safe with the Citizen App. Whether a crime is taking place or there's a fire is spreading in your building or a building nearby, the app alerts you when something is happening in your area that you should know about. You can also report anything you see by taking a live video.

This free app is one of the most powerful ways to stay safe. It gives you access to verified 911 information and lets you know what is happening in real-time. The app covers events from missing pets to natural disasters and everything in between. This community transparency empowers everyone to create a safer world.

The app is connected to your phone’s GPS tracker so it will let you know what is happening around you according to your current location, not only your home address. Next time you see a road shut down and police sirens inside the closure, you have a way to understand exactly what is going on.

In some areas, the company that runs the citizen app has installed antennas that allow them to listen to police and fire scanners. Artificial intelligence along with humans then decipher what is being communicated and translate that into reports that are coded with neighborhood data inside the app. Reports are a step above what you will find on neighborhood apps like Nextdoor because the data comes not only from your neighbors but also directly from police reports.

Though live streaming from the scene of a crime can be very dangerous, getting real-time alerts to situations unfolding nearby can be life-saving by preventing people from walking into a sticky situation, or allowing them to keep an eye on a nearby fire to make sure it does not have potential to spread to their residence.

The Citizen App blog tells a story of a Philadelphia resident who was alerted to a fire near his dwelling:

Before hearing sirens, smelling smoke, or seeing flames, Citizen user ‘petz215’ received a notification.

Citizen user ‘petz215’ was getting ready to leave his South Philadelphia home for a dentist appointment on November 18th when he received the Citizen notification above.

“If there were a house fire that close to me, I would definitely already know about it,” he thought. “Sure enough, I stepped outside to see a raging fire.”

He canceled his appointment to monitor the fire and make sure it didn’t spread closer to his house.

The fire destroyed the house where it sparked and affected two neighboring homes.

“I was astonished. Not only did I find out about this nearby fire with a push notification, but there was already a live video of something that started minutes ago. I couldn’t believe how fast it happened.”

From Blog: https://medium.com/citizen/south-philly-resident-alerted-to-fire-on-his-own-block-b9dbcdca8e35

----------------------------------------------------

In the few weeks I've had the app installed, I've been alerted to various incidents happening nearby including building fires, car accidents, and gunshots fired. The app tells me exactly how far away a situation is from my location, down to several hundred feet. I’m able to add friends and family to my "inner circle" to get alerts about potential situations unfolding near their real-time location as well.

If there is a dangerous situation occurring near you, it's better to be an informed citizen than not.

Download the app here:

https://citizen.com

Moisture Removal and Dehumidification Are Vital to Reduce Water Damage

5/5/2021 (Permalink)

leaky pipe A Burst Pipe in a Carson City Building Means Significant Water Damage--Contact SERVPRO for Removal

Your offices in Carson City can suffer slow leaks anywhere there are water pipes. These can split open and release hundreds of gallons of water during the night, or slowly leak water from loosened joints.
 
Property owners in Carson City must maintain a building's safety at a certain level, and commercial water damage can make this extremely difficult. SERVPRO technicians adhere to protocols established by the IICRC and OSHA. These methods effectively restore both commercial and residential properties to their preloss condition and prevent additional damage from occurring. When extensive damage already exists, we can mitigate this as soon as we remove any existing water and future water can no longer gain entry.
 
Water can damage partitions by dry-rotting fibers or allow microbial infestations to thrive. Floor coverings can slowly become damaged by slowly leaking pipes while broken ones can soak them almost instantly. While we can often rescue the carpet itself, the padding's fate depends on several factors. Its age, density, and composition, as well as the amount of time it remained exposed to invasive water, can affect our ability to save it from destruction. We advise our customers on their specific situation as soon as possible. Tiled and industrial-grade vinyl floorings can reduce the immediate effects of water flooding.
 
Sensitive documents can also become tinged with a moldy scent. Conditions of high humidity can change the feel of paper. Ink also becomes affected and become illegible in places when water damage takes place. Other media can become stuck together when their protective coatings fail under situations involving high moisture environments. These problems make mitigation of water damage crucial for your building's occupants' businesses.
 
Office furniture and equipment, depending on their position to the water's source, might also suffer severe damage. We can dry and clean furniture, keeping it functional. Equipment with electronics often fares well after one of our licensed partners or yours examine them and discusses any necessary repairs or special handling. A small group of technicians can place desks, display cases, or other furnishings on blocks, so no stains develop.
 
Getting your office building dry again requires a concerted effort at eliminating the water at its source, removing damaged materials, drying out the environment and contents, and preventing secondary water damage effects. Dehumidification and restoring normal RH levels are crucial to mitigating damages.

SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties wants to help you keep your tenants satisfied by getting things back under control as quickly as possible. Call us at our 24-hour services number, (775) 588-2355, whenever you need our assistance.

Don't Gamble on Restoration for Your Casino

4/29/2021 (Permalink)

casino table After Water Loss in Your Casino, call SERVPRO for Cleanup and Restoration

Fast Recovery for Water Damage in Your South Lake Tahoe Casino

Your casino and dining establishment in South Lake Tahoe can see a great deal of foot traffic and reservations throughout the year. Providing a quality experience can bolster your presence with the local community and travelers to come. Providing the best experience goes beyond the food that you serve, however. The atmosphere and cleanliness of your space play a critical role, which leaves many business owners valuing the efficient response of our restoration specialists in a time of crisis.

While the last thing that any restaurant entrepreneur wants to contend with is water damage in their South Lake Tahoe building, the effects can spread quickly to make it challenging to avoid professional intervention. Our SERVPRO team does not just say that We’re Faster To Any Size Disaster, this is a commitment that we make to every one of our clients to minimize the effects of the disaster you face and to help you restore your property as quickly as possible.

As a business owner, you can appreciate the value of a good review and rating on travel sites and review forums throughout the internet. A water damage incident that has not gotten appropriately cleaned can provide a bad experience for a casino or diner; a situation made even worse by the possibility of mold growth on top of the current concerns.

Our SERVPRO team can arrive quickly and help to assess both the source of the damage and the full extent of the effects so that restoration is effective. Our industry-leading equipment can help us to remove the excess water and moisture from affected areas and surfaces. A combination of air movers and dehumidification equipment can allow us to return your building below acceptable humidity parameters to prevent the possibility of mold growth as well.

Water damage incidents in your property requires immediate attention from more than the custodial staff that you have. With the likelihood of saturation and spreading of the damage, you need a team with the experience and equipment to handle any effect that the situation might cause. Also, consider the possible food inspector's report if required to reopen your kitchen and dining area. Give our SERVPRO of Carson City / Douglas County / South Lake Tahoe emergency response team a call today at (775) 588-2355.

How Professional Cleaning Can Reduce Your Loss Expenses

4/21/2021 (Permalink)

fire line Suffering fire damage in your home does not have to be a total loss. Contact SERVPRO for effective cleanup after a fire.

Team SERVPRO Offers Many Effective Services After a Fire

Insurance claims can be costly, especially if filed under damage caused by you. In the event of a fire, replacement is by far the most expensive part of a claim, closely followed by resurfacing of structural elements. However, replacement or resurfacing can sometimes be avoided. Cleaning can help to restore possessions to their preloss condition and prevent your insurance rates from rising unnecessarily.

In our experience, insurance claims for fire damage in Minden properties can be lessened by thoroughly cleaning the affected area. Our restoration experts can use tried and tested methods of cleaning to help salvage some of your items and restore them to pre-fire conditions.

The first thing a SERVPRO technician does onsite is to locate smoke residues by conducting a thorough visual inspection. Tracing how far smoke has traveled as well as identifying the type of residue and surfaces affected is a crucial part of the restoration process as it allows us to apply the right cleaning chemicals and technique for each affected area.

Smoke residues bond with the surfaces that come into contact with them. Porous surfaces and materials absorb smoke which can become worse if tackled with the wrong equipment. A SERVPRO restoration specialist can use a combination of dry and wet cleaning methods to lift residue away from the affected surface.
 
The first port of call is industrial-grade wet/ dry vacuums. After vacuuming, there are four specialized methods your restorer can use depending on the situation. Temperature cleaning causes materials to react with higher temperatures and lift settled residue from soft textures like upholstery. Chemical cleaning and soaking time are also very effective in getting rid of high concentrations of soot or smoke.
 
If you have jewelry or other valuables damaged in the fire, ultrasonic equipment can be brought in to restore them. Selected items are placed in a vat of solvent or water. Sonic waves are used to agitate the liquid which produces microscopic bubbles. These bubbles burst on the surface of the items creating pressure. The pressure created by bursting bubbles cleans the surface of high-value items, sometimes bringing them back to preloss conditions.
 
In most cases, we can complete item restoration on-site. However, if there is a lot of damage or limited space to carry out cleaning, we can take items from the site to a storage facility for cleaning and restoration. Pack-outs free up space which can help us extract water, clean or dry the structure efficiently.

SERVPRO has helped some homeowners to reduce the expense of their insurance claim by restoration using professional cleaning methods. In cases of severe damage, cleaning may not be possible. As part of our service, we can walk you around the affected area after cleaning as well as completing a customer content inventory service (CCIS) that lists salvageable and non-salvageable items.

When you are next filing an insurance claim, contact SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties for expert assessment and professional cleanup services. Arrange a home visit by calling (775) 588-2355 today.

Cleanup and Reconstruction Needed?

4/15/2021 (Permalink)

under construction sign SERVPRO Restores and Reconstructs Following Water Damage in Carson City

Flooding can ruin a property. Owners look at standing water and sometimes want to give up. Make sure to call a professional restoration service to restore your home after damage caused by burst pipes or other failed plumbing and appliances. SERVPRO not only remediates damage but rebuilds so that your property is like new.  

Regardless of where the damage came from, SERVPRO is the water damage restoration and reconstruction company to use in your area. We are fully licensed in Nevada and California to perform the tasks needed to return a home to its pre-disaster condition. After the water has been pumped out, we continue to carry out an inspection from the foundation to the roof. Here are a few of the more common damages and how we rebuild after a disaster. 

First things first, we replace damaged plumbing. Until we stop the source of the water, it is a waste of time to affect any other repairs. Our specialists are fully trained to replace bathroom fixtures, install new dishwashers or lay new intake pipes anywhere in the home. If the problem was a failed septic tank that backed up into the home or across the outside property, we can remove the old tank and set a new one, to include a new concrete cradle, in place. 

Next, come the floors. If our inspection finds damage to the sub-floor, our technicians pull out each piece of the damaged frame and replace it. If necessary, we go down to the foundation and relevel the dirt or concrete to put down a surface without rolls or raised points. Our technicians have years of experience in framing and laying new wood floors that increase the value of the home and are appealing to everyone who sees them. 

When it comes to walls, hanging new sheetrock is only the surface of what we do. Before putting up the new panels, we replace every bit of wall framing that shows water damage. Although we do not move load-bearing walls, we can expand closets or decrease a formal dining area to increase the living room for a young, growing family. 

Finally, there is the roof. Our response team not only replaces damaged or missing tiles but also removes and installs new support beams underneath them. With a nationwide network of equipment at our disposal, we can even lay in a new main support beam if needed. 

Rebuilding your home can be a lengthy process, but hiring the right company for the job can make it much less painful. SERVPRO of Carson City / Douglas County / South Lake Tahoe has the experience, training, and equipment need to help you from the ground up. Call us today at (775) 588-2355 to begin.

How Does a Pack-Out Work After a Property Disaster?

4/8/2021 (Permalink)

packing a box Our pack-ins are tailored to original records so that your space looks "Like it never even happened."
Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning after water or mold damage, SERVPRO Franchise Professionals can conduct an organized, efficient pack-out of the affected area. Pack-out will provide several benefits such as a quicker remodeling process and protection of your items from potential damage.

By itemizing, recording, and relocating your contents to a secure location, the pack-out will provide several benefits, including:

  • A quicker remodeling process.
  • Protecting items from potential damage.
  • Provide extensive restoration to contents.
  • Protecting contents from further on-site damage.

The pack-out process usually consists of six steps:

  1. Video and photograph the job site.
  2. Perform an initial scope & job estimate.
  3. Electronically inventory items.
  4. Pack, tag, inventory, and sort clean and claim items.
  5. Move to a warehouse, clean, deodorize, and repack.
  6. Claim list suggestions from the customer.
  7. Pack-in: Move items back to the customer's property after remodel.

When restoration is completed, SERVPRO will work with you to coordinate the move-in/pack-in according to your needs. Our pack-ins are tailored to original records so that your space looks "Like it never even happened."

Keep in mind:

  • After the initial inspection, we will let you know whether or not an item can be restored.  You will find that most items can be brought to preloss condition. All contents will be inspected and any pre-existing damage will be documented before being packed out and restored. Our electronic documentation helps to estimate the losses and facilitates the filing of your insurance claim.
  • When the transportation begins, items will be loaded and secured in a covered box truck using pads and the appropriate packing protocols.
  • Small items will be individually wrapped in paper, boxed, labeled, and inventoried. This includes kitchen utensils, dishes, pots, storage containers, etc.
  • Large items like upholstery and wooden furniture will be carefully inspected, often using high-intensity light to detect all damages that existed before the disaster.
  • In some cases, affected items are cleaned in place to prevent acidic residues from causing any further damage.
  • If an item does not require packing out, it will be secured and protected while structural repairs are made to the property.
  • The restoration process is constantly monitored and you will be informed of the status of your claim before the items are ready to be sent back to your property.
  • You will receive a copy of every inventory sheet with noted preexisting damage.

SERVPRO processes and returns contents as quickly and conveniently as possible while caring for your items as if they were our own. Contact SERVPRO of Carson City, Douglas County, South Lake Tahoe, Lyon & Storey Counties after a disaster to make sure you are getting the best care!

The Best Way to Remove Water From Your Property

3/27/2021 (Permalink)

water spilling Water damage has a variety of causes. You can trust the SERVPRO Brand to restore your home to its preloss condition.

Water Cleanup is Often Vital to the Restoration of Your Reno/Tahoe Property

Owning a home in Reno, Carson City, or Tahoe means learning how to prepare for a variety of disasters that can happen to your property. Restoring a house after a catastrophe that makes your home's interior unimaginably messy or downright unlivable requires partnering with professionals in the restoration industry. We are here to provide you with the services you need during those times.  

Many homes in Douglas County that sustain damage after a disaster requires water cleanup services to get started. Getting rid of the water and cleaning up the initial stages of the mess caused makes it easier to continue with the rest of the necessary work.  

When SERVPRO sends specialists out to remove lost water, flooding, or other damaging moisture from a house, we bring all the equipment with us. This equipment includes ladders, buckets, hand tools, and other smaller items that support our use of larger equipment and the implementation of highly effective techniques.

We want to undo as much water damage as possible that your home suffers, as this keeps overall restoration costs low and more manageable for you. Mitigating damage that, when we first assess it, has not yet become permanent means we can ensure it remains only temporary. Cleaning moisture from surfaces wherever it condenses keeps it from causing further problems. Many surfaces inside your home can fare equally well when we use air movers that help wick this moisture into the air, where we can either send it toward a powerful desiccant machine or out open doors and windows.  

Other situations that can leave your home soaked in localized areas include extinguishing a fire. Part of the water used to put out a fire turns to steam. This water vapor is then free to invade other areas of your home. The other part of the water left in the area soaks into anything it comes into contact with, and below. We remove charred materials that often become soaked, leading to rusty nails and other dangerous aspects. We can find all of the moisture that evaporated with our moisture sensing equipment, including our infrared cameras. This equipment works regardless of the source of water.  

After any incident, large or small, calling SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties only takes a few minutes but provides you with results that make your home “Like it never even happened,” quickly. Call us when our water removal services can help restore your home. Our emergency services line, (775) 588-2355, is always available, 24/7, every day of the year.

Our Technicians Discuss The Equipment We Use To Save Your Fire Damaged Home

3/21/2021 (Permalink)

fire damaged home Both the heat and flames created by an inferno can cause you extensive fire damage.

Fire Damage Experts In Carson City Talk About Equipment Used To Remove Soot And Burnt Material

If something ever happens to burn inside your Carson City residence, many items inside your house can get ruined in a short period. Both the heat and flames created by an inferno can cause you extensive fire damage. In Nevada, there are over 2,000 reported structure fires every year. Over 25% of the total calls fire departments in the state receive are because of buildings burning.

The longer the blaze burns, the worse the fire damage in your Carson City home can get. The first thing to do once you see flames on your property is to attempt to extinguish them yourself before the problems get out of hand. If the inferno becomes more than you can handle, make sure everyone is safe and then call your local emergency services. Once the blaze gets put out, it is then wise to call in a professional restoration company such as SERVPRO.

In some situations, your building materials and contents could be covered in soot or burnt on the surface, but using the right tools our SERVPRO team can save certain items. When cleaning and refinishing, we use the following five tools of the trade.

1. Dry Ice Blasting
Using dry ice can be very effective in removing soot and charred substances from many different materials such as wood, concrete, and metal.

2. Soda Blasting
This method uses baking soda and not only can be used to clean many types of surfaces, but the baking soda helps absorb odors.

3. Sanding
When restoring some wooden materials inside your structure, we can sand off the burnt material and save the item.

4. Wet Cleaning
If we ever clean hard, non-porous surfaces, we usually receive good results when using water-based detergents and a damp rag.

5. Dry Sponge Cleaning
For surfaces that are porous, wet cleaning could soak the soot and burnt materials into the item making the problems worse. Dry cleaning can be useful and prevents secondary soaking issues.

If you ever suffer from a structure fire on your Stateline, Minden, or Zephyr Cove property, call SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties at (775) 588-2355 any time of the day, because We’re Faster to Any Size Disaster.

Important Steps To Restoring Your Water Damaged Property

3/15/2021 (Permalink)

mold spores under magnifying glass Water enters the affected area increasing humidity levels, which then provides the conditions needed for mold spores to prosper.

Guarding Against The After Effects Of Commercial Water Damage In The Reno/Tahoe Area

Relying on your staff to perform restoration services may seem financially prudent, but without the right expertise, it can cause further problems. Using a professional service with extensive experience allows you to solve a problem on the first attempt and gets your business back to doing what it does best, serving customers.

Over the years our team has helped businesses with commercial water damage in Carson City, becoming experts in the field along the way. We know that commercial property issues are costing revenue and can draw on all our experience to ensure an efficient, painless service. You know your business best, so we make an effort to communicate with you every step of the way.

Clearing away water is our priority, but guarding against secondary damages is equally essential. Secondary damages are the result of a chain reaction. Water enters the affected area increasing humidity levels, which then provides the conditions needed for mold spores to prosper. A reaction like this can happen in as little as 12 hours and, in ideal conditions, mold can grow full-size colonies within 24 to 48 hours.

Monitoring humidity levels is an essential part of mitigating against mold growth. As a rule of thumb, humidity levels need to be brought down below 60% to guard against secondary mold damage. SERVPRO can do this using moisture meters as well as dehumidifiers to control indoor air quality.

Areas that are challenging to reach, such as gaps between floorboards or behind fittings, can be tackled using extraction wands. These tools blast hot air into smaller spaces where moisture could be residing. Getting the job done at the first time of asking is part of what we do at SERVPRO. Not only can we remove any excess water, but we can also guard against secondary damages that might not be noticeable until long after the initial water damage occurred.

Contact SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties at (775) 588-2355 for an emergency service that can protect your business from secondary damages.

SERVPRO Storm Teams help clean up Texas homes after historic winter storm

3/10/2021 (Permalink)

Image of snowy SERVPRO vehicle "The people are so appreciative and excited to see some help." - Mongan

Over 146 SERVPRO Storm Teams from around the nation dispatched to the Houston area alone to help clean up the damage left in the wake of the historic winter storms. Hundreds more came to surrounding cities and states through our large loss provider program to respond to the incredible amount of damage that occurred within the freezing storm week.

Two weeks after the unprecedented winter storms, Texans are still recovering from the damage. After the ice melted, residents across the affected states faced a new problem: frozen pipes bursting, sending water through the ceiling, into the walls, and beneath the floors.

“It’s unreal what we’re seeing out here, the number of people that were impacted,” Quinn Mongan, owner and president of SERVPRO out of Roanoke and Salem, said.

He and a team of six left for Austin, Texas last week to help people get the water out of their homes.

“We’re usually out by seven in the morning and we’re in by 8-8:30 at night just taking care of as many as we can,” he explained over a Zoom call from his hotel room. (2021 WDBJ.com)

Crews can typically knock out two projects a day, but they’re facing some unique challenges.

“All the hot water heaters are in the attic.”

This means when the pipes burst, the damage extends to the whole house.

“We’re seeing homes that have had five and six pipe breaks,” he said.

But even so, sometimes the water still isn’t visible from the outside.

“And that’s where we use our tools to find it. Then we’re removing property, materials out that are water-damaged beyond repair and then we set up our dehumidifiers and set up a drying environment.”

Not only is the damage inside the homes a lot, but there are also many homes still on the waitlist to get help.

“I’ve already talked to a SERVPRO team that rotates people out every 14 days and they plan to be here for two months or more,” he said.

Mongan and his team, however, will only be in Texas another week. He said it’s humbling to help people who have lost so much.

“They’re devastated. No one’s ever lived through this, especially this area that’s never had that bad of a cold event,” Mongan said. “But the people are just so appreciative and they make you feel welcome. And they’re just so excited to see some help.”

The team plans to leave Texas Friday, March 12, after serving three weeks.

Mongan gave a shout-out to all his team members who joined him in Texas, and those who held down the fort at home.

(Interview Credit WDBJ.com)

No matter what happens within our community and beyond, SERVPRO is always Here to Help.