Recent Posts

Certified: SERVPRO Cleaned – a defensive cleaning program

6/1/2020 (Permalink)

"Certified: SERVPRO Cleaned” table top indicators Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

SERVPRO is here to help get you back to business.

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and healthy is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new, higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the bio-storm of COVID-19. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned*.

Extensive training and specialized products set SERVPRO commercial disinfecting apart

As the #1 choice in cleanup and restoration, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.


    •    Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.

    •    Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.

    •    Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Douglas County, Carson City, South Lake Tahoe, and Lyon & Storey Counties today at  775-588-2355 for your Certified: SERVPRO Cleaned consultation

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Quick action cleanup and mitigation response, even in the storm of Covid-19

5/26/2020 (Permalink)

SERVPRO equipment in a home Property disaster events might be unpredictable, but our SERVPRO response and rapid cleanup and restoration service is reliable.

Even though the storm of Covid-19 is still amidst our cities, fire and flood damage can still happen. Emergency property damage can strike your home or business at any hour of the day or night. When you are dealing with fire, smoke, storm, flood or another type of property disaster, immediate action is crucial.

That’s why SERVPRO of South Lake Tahoe, Carson City, Douglas County, and Lyon & Storey Counties is here to help. Our crews are ready to respond to your property emergency 24/7, 365 days a year. Yes, even at 2AM our highly trained staff and state-of-the-art equipment will respond to your building fire or facility flood. When you make the call, our staff is READY to take immediate action to help preserve as much of your property as possible and help to avoid additional damage and cleanup costs.

SERVPRO is a trusted leader in the property disaster recovery and restoration business, our on-call 24/7 emergency response teams are highly trained and experienced with all types of property disaster losses including fire, smoke, water, sewage, flood and storm damage. Our restoration professionals near you have 30 years of experience providing high-quality commercial and residential property disaster restoration and reconstruction services to local Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey County communities every day.

Emergency Response Property Disaster Restoration Services

SERVPRO is committed to making the cleanup, restoration and rebuild process for our customers organized, efficient and successful, after a frustrating and confusing property disaster event. Whether your home or building sustained damages from a storm, flood, fire or water disaster, you’ll have trusted and compassionate professionals by your side. We will work with you to survey the extent of the property damage, develop a plan for cleanup, restoration and reconstruction.

Disaster restoration and repair is best left to professionals. Our SERVPRO professionals are skilled with the complexities of removing water and the water extraction, drying, dehumidifying, disinfecting and removal equipment required to complete your home or commercial building cleanup and repair properly. Our expert team has the experience, certifications, and equipment to complete any size restoration and rebuild project quickly, correctly, and affordably.

Some of our property restoration services include:

  • Water Removal and Extraction: This important and often first step in the process involves us removing and extracting standing water from all areas of your property. Our SERVPRO technicians utilize industrial grade equipment to move large volumes quickly and efficiently to minimize long term hazards and damage.
  • Property Drying: After the bulk of the water is removed hazardous levels of moisture can still exist in fibrous structural and aesthetic components in your home or business building. We utilize specialized equipment to pull moisture from the air to create an environment suitable for drying of these important pieces and may also attempt to speed the drying process with heat.
  • Cleanup and Debris Removal: After water and moisture have been removed and dried it’s important to conduct thorough cleaning of the affected area to prevent future health hazards. Flooding from rivers and sewers can pose exceptional risks to health and welfare due to the silt and bacteria they carry. Our team will remove damaged items that are beyond repair.
  • Soot and Smoke Mitigation: SERVPRO’s full-spectrum cleanup and restoration capabilities have many benefits when it comes to fire and smoke damage restoration. We often use air scrubbers to create negative air pressure to force contaminants through HEPA filters before exhausting to the outdoors. Air quality is improved, including the clearing of any fumes from cleaners or solvents used to remove protein-based soot from kitchen fires.

Our team provides professional and prompt emergency restoration services for all commercial businesses and homeowners. SERVPRO’s building services gives our location a unique opportunity to streamline the entire property restoration and recovery process, while mitigating challenges and providing quick and seamless professional service from start to finish.

If disaster strikes, call SERVPRO of South Lake Tahoe, Carson City, Douglas County, and Lyon & Storey Counties at (775) 588-2355.

Decontamination and Cleaning Guidelines for Reopening Your Building After Lockdown

5/15/2020 (Permalink)

"Yes, We're Open" sign on door While you prepare to reopen your facility, make sure proper safety guidelines are in place, and professional cleaning has been completed.

COVID-19 Decontamination and Cleaning Services

Americans miss conducting business as usual and Californians are no exception. 

El Dorado County has gotten the state OK to reopen more quickly.

The California Department of Public Health posted documents from Butte and El Dorado counties on its website with a note that “These counties can move more quickly through Stage 2 opening sectors once state guidance is posted for that sector.”

Businesses and offices that are ready to open must do so with care and caution to ensure the health and safety of employees and guests. 

Many businesses don’t have professional cleaning and sanitization plans in place. It’s wise to put together a best practices strategy including updated cleaning guidelines for virus spread prevention efforts.

Priority #1: What Every Owner and Employer Needs to Know

You need not navigate the reopening process on your own. Comparing notes with others in your industry helps ensure that all your bases are covered. 

Right on time the National Restaurant Association recently released a publication on COVID-19 reopening guidance. Check associations for industry-specific reopening guidelines.

Below are some tips for cleaning and sanitizing as businesses reopen:

  • The entire facility should be thoroughly cleaned and sanitized (especially if it has been shut down for a while). Special attention should be given to decontamination of “high touch” areas. However, complete cleaning guidelines should also include sanitizing areas that are rarely touched. Ensure that disinfectant products are the appropriate strength and that they are used properly for best effectiveness.
  • Disinfect everything at tables between patron uses, especially high touch areas. 
  • Establish a schedule that includes more frequent cleanings on the back end as well as the front end. 
  • Check restrooms regularly. Clean and sanitize more often in relation to how frequently each is used.
  • Make hand sanitizer readily available to guests. Consider installing touchless hand sanitizing dispensers.

This is only a preliminary list. Communicate with your staff to explore anything relevant that addresses the special hygiene needs of your building.

Priority #2: Update Existing Policies and Procedures

Our way of life has completely changed this year and so must our practices. It’s more important than ever for management to do their part to prevent virus spread in public use areas.

To properly adjust to a new normal, make sure your updated protocol includes the following:

  • Social distancing promotion with posted reminders and floor markers. Reduce the number of people standing around in waiting areas by offering wait alternatives (like texting them when it’s their turn).
  • Clearly outline expectations for use of staff PPE (personal protective equipment like masks and gloves).
  • Set clear guidelines regarding employee health practices including comprehensive sanitizing and disinfecting schedule/instructions.
  • Minimize inventory “grab and go” food coolers.

Come together as a team to construct a comprehensive and updated safety protocol. Listen to feedback and concerns from your staff to account for the needs of your particular operations. Use clear and consistent communication to ensure everyone is on board with the updated practices.

Priority #3: Monitor Employee Health and Provide Proper Safety Equipment

Below are some recommendations on how to direct your staff to ensure they are in the best condition to come into work.

  • Make it clear that sick employees should not come to work.
  • Monitor staff for signs and symptoms of illness. Pre-work screenings may be necessary such as taking temperature to make sure the employee doesn’t have a fever.
  • Establish rules for staff who become ill. Per CDC guidelines, a worker with symptoms of COVID should self-isolate for 7 days, and is not ready to return to work unless symptom-free for at least 3 days (without the use of medications like fever reducers).
  • Establish hand hygiene protocol including:
    • How often they are expected to wash their hands, 
    • Appropriate use of hand sanitizer. 
    • Don’t touch the face with your hands.

Employees play the most important role in your business. Take special care of them so that they can take care of your facility and your operations.

Priority #4: Implement Social Distancing

While some government officials are starting to roll back certain lockdown rules to allow businesses to gradually reopen, they continue to be adamant about social distancing and protecting senior citizens. 

Here are some suggestions for social distancing success:

  • Post friendly reminders about social distancing best practices.
  • Adjust your floorplan to reinforce the current state rules for facility capacity (such as a temporary removal of some tables and seating).
  • Limit the amount of people in the facility.
  • Make sure seating areas are at least six feet apart.
  • Rope off or install barriers between seating areas.
  • Encourage cooperation from your guests and have a trained employee monitor the capacity in the reception and dining areas. It helps to have a monitor who has excellent customer service and communication skills. Some guests may not respond well to restrictions.
  • Reserve space for delivery personnel so that they can maintain space and expediently serve those who need to stay home.
  • Post advisories that people who are sick or symptomatic are not allowed to enter your building. Encourage calling or doing business from home if possible.
  • Provide and instruct public-facing staff to wear face protection.
  • If possible, install transparent barriers at counters for public-facing staff.
  • Reduce physical contact by encouraging/incentivizing mobile ordering, use of POS tablets, and contactless payment. Ideally, employees should be minimally handling credit cards, currency, and machines.
  • Furnish hand sanitizer dispensers for guests (contactless if possible).
  • Design a strategy that prevents guests from congregating. This includes floor markings, encouraging people to wait elsewhere (in cars), opening additional entrances/exits, adjusting traffic flow from bathrooms. The goal is to keep people apart as much as possible.
  • See to it that the staff aren’t working too closely together. Space them six feet apart whenever possible. This means making space between workstations.
  • Limit how many employees occupy the break room at a time.
  • See to it that the staff is aware of important social distancing policies with training and prominent notices.

Preventing the spread also means preventing future lockdowns. When everyone does their part, we can avoid more closures.

How Businesses Can Instill Customer Confidence

Stepping into a store, restaurant, or other facility for the first time in months may feel a bit surreal. The first step of helping the public ease back into doing business is to reassure patrons that the establishment is safe. 

Here’s how you can do that:

  • Conduct a complete and thorough cleaning using a professional cleaning company such as SERVPRO of Douglas County, Carson City, and South Lake Tahoe. The confidence a sparkling clean building brings will shine through from the management to the staff and finally to the customers.
  • Be transparent about your cleaning practices. When customers see staff diligently following conscientious cleaning guidelines, they will see first-hand evidence of your attention to cleanliness.
  • Communicate your updated health, safety, and cleaning policies around your establishment and on social media. This lets people know exactly what measures are being taken to prevent the spread of illness.

Easing into this new normal is an adjustment for all involved. With a little empathy and thoughtful communication, you put your customers at ease through the reopening process.

Follow Your State or City’s Guidelines on How to Reopen

While the governor’s orders are expected to override any orders from local authority, it may be wise to adhere to what local officials advise. 

Each state and city has a different timeline for when they plan to reopen businesses. Check your county’s site for updated information.

SERVPRO’s Coronavirus Cleaning and Decontamination Services for Commercial Buildings and Local Businesses

We have no doubt that you put full trust in your staff to do quality cleaning. However, your staff may not have the use of the best EPA registered disinfectants in the industry or have enough personal protective equipment to go around.

SERVPRO of Douglas County, Carson City, South Lake Tahoe, and Lyon & Storey Counties has the professional deep cleaning experience and all the equipment needed for our IICRC trained technicians to comprehensively sanitize your facility for reopening.

What we have to offer:

  • 24/7 service for biohazard cleanup emergencies or overnight scheduling that works around your operating hours.
  • SERVPRO is the most recognized cleaning, decontamination, and restoration company in the country. Our disinfectants are trusted by international airports and federal agencies to clean their properties. We have effective disinfecting services for any sized facility and for any kind of situation.
  • Professional bioremediation services to clean, disinfect, and sanitize the property while also protecting our MVPs - our technicians. We practice uncompromising safety and hygiene standards.
  • We apply CDC-recommended & EPA-registered disinfectants on all porous and non-porous surfaces. 
  • We hand-wipe all moisture-sensitive surfaces with a disinfectant-wet towelette. 
  • We hand-wipe all high-touch surfaces. 
  • We provide you with a certification of your property’s cleanup as completed by SERVPRO. 
  • Social media announcement from us announcing that your business has been cleaned and is ready to re-open.
  • Refresh services include:
    • Carpet cleaning
    • Upholstery cleaning
    • Air duct cleaning with new a/c filters
    • HEPA air scrubbing

SERVPRO of Douglas County, Carson City, South Lake Tahoe, and Lyon & Storey Counties is honored to serve the community alongside our local businesses, state offices, and more. We’re here to support the safe and efficient reopening of your facility. 

Call us today at (775) 588-2355 

Fire Damaged Belongings Can Be Restored for Douglas County Properties

5/8/2020 (Permalink)

Fire from a lit match SERVPRO is Here to Help Restore Your Property and Belongings After a Fire.

Douglas County Properties Can Use SERVPRO's Off-Site Contents Cleaning and Storage

Don't Get Overwhelmed with Cleaning Fire Damaged Possessions - Call SERVPRO for Restoration and Off-Site Contents Cleaning.

Most home and business owners throughout the Douglas County area agree that while they have invested considerable time and money into their homes, they value several of the possessions inside with higher regard and importance. Photos, artwork, computer drives and other unique items that cannot get duplicated are treasured belongings. When disasters like fires occur, it can be challenging to protect these items. Many consider them lost to the compounds overtaking the property.

One of the advantages of choosing professional restoration services for fire damaged property is the division of content management technicians that our SERVPRO team can provide in this crises. We have highly trained experts capable of assessing the status of multiple items, furniture, and belongings to determine which need temporary relocation and which items can benefit from focused cleaning and restoration efforts in our nearby facility. It is our mission to provide your possessions with the very best care and consideration throughout every phase of the recovery process.
 
Taking your belongings off-site can be stressful to many home and business owners. We help to ease your mind by answering your questions and concerns, and through thorough cataloging of your full inventory of items to show detailed accounts of where every item is at any time, whether it is getting worked on or it is stored safely in our climate-controlled warehouse. Our CCIS Contents Claim Inventory Service documents your belongings and serves as a useful tool for dealing with your insurance adjuster.
 
While in our possession, our content management professionals can utilize cutting-edge equipment like ozone chambers for large-scale deodorization projects and ultrasonic tanks for unparalleled cleaning of soot and smoke-damaged items. Once the restoration work is finished on the property, our SERVPRO team can carefully return these removed items to their original positions, making your property look “Like it never even happened.”
 
While structural concerns are often a priority for our customers, the same sense of urgency is placed on restoring and protecting damaged belongings as well. Our SERVPRO of Douglas County, Carson City, South Lake Tahoe, Lyon & Storey Counties team can help however you need.

We have a full roster of qualified restoration specialists that can help you through every phase of fire loss recovery.

Give us a call at (775) 588-2355.

SERVPRO is Ready to Help Your Business Reopen

4/30/2020 (Permalink)

Virus particles with the logo "SERVPRO - Here to Help" SERVPRO is Here to Help Fight the Coronavirus

Investing in and growing your own business is the dream of many Americans. Business owners have come to terms with numerous struggles presented in the response to the Coronavirus pandemic. It will be more important than ever to hit the ground running when public areas, malls, restaurants, and other businesses are able to reopen their doors.

We can help with professional cleaning of your offices and customer-contact spaces. Once our services are complete, you will get a sign verifying to your customers that your building has been professionally cleaned. This shows them that their health is of the utmost importance to you.

How Professional Cleaning Can Impact Your Business

Business operations were put on hold, employees couldn’t go to work as scheduled, and customers were homebound as a result of the lockdown efforts to prevent the spread of the virus. Once you reopen your doors, it is important to let your customers and employees know that you’ve taken precautionary steps to keep them healthy.

With your customer-facing sign certifying that your building has been professionally cleaned, you will gain the lasting trust of your customers that are re-entering stores and other buildings for the first time in a long time.

Getting Back to Business Requires Professional Clean-Up

With so many changes happening daily, SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties would like for our local businesses to know we are here to help, no matter what the developments look like in the next months. If your property needs pro-active services to clean for potential COVID-19 contamination, we are available 24/7.

SERVPRO follows the appropriate protocol set by the CDC and we use EPA registered disinfectants that are certified for hospital use. They are among the most effective for disinfecting against viruses.

Here's a list with examples of just a few of the commercial properties our team is ready to tackle:

  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Pharmacies
  • Small Retail Stores
  • Large Retail Stores
  • Manufacturing & Industrial
  • Government/Military

It's best to utilize proactive cleaning to help minimize the spread of germs. Please keep in mind these cleanings will not prevent or protect the building from future contamination.

We also take the wellness and safety of our SERVPRO crew very seriously. They play a vital role in our franchise. We take adequate preemptive measures to keep ourselves, and those that we are in contact with, safe.

If you see us working within the community, know that our employees are in good health. Our trained technicians are always available to service water, mold, fire, and other emergency needs that would involve deep cleaning and disinfection of buildings.

Let your customers know that you care about protecting their health.

In preparation of reopening your business, call our professional restoration experts and cleaning technicians at SERVPRO of Carson City / Douglas County / South Lake Tahoe/ Lyon & Storey Counties  (775) 588-2355 for the caring service your company and your customers deserve.

Water Damage Can Come In Many Forms

4/22/2020 (Permalink)

Water damage seen on wall It is critical to get a certified restoration company in to handle any water damage.

There are three different categories of water damage.

Category 1—Clean Water

A building damaged by clean water or treated water is the least contaminated type of water damage. By definition, clean water is “clean” because it likely poses no substantial risk to human health. The source of clean water normally does not contain microbes in concentration or kind that would pose substantial health threats. For clean water to remain in the “clean” category, it must not come into contact with structure or materials that would result in harmful microbial contamination. Given enough time, clean water damages can produce reservoirs of microbes. The longer clean water is present in a structure, the more likely conditions will develop where microbes (such as bacteria and fungi) grow rapidly and attack human health. High humidity increases the concentrations of bacteria and fungi in the air. Warm temperatures allow microbe colonies to expand.

Category 2—Gray Water

Gray water contains a significant level of contamination that could potentially threaten human health or cause discomfort. Clean water damages can develop higher levels of contamination and become gray water damages if not removed promptly. Over time, water becomes more contaminated with biological contamination, and the danger to human health increases. Spores from fungi and bacteria can be inhaled, causing allergies or disease. Water is also classified as gray water when contaminated with chemicals or other types of matter.

Category 3—Black Water

Black water is the most contaminated type of water damage and, therefore, the most threatening to human health. Contaminants include not only human waste products, but also dangerous chemicals. Black water situations always contain pathogens, which are disease-causing agents, such as bacteria, fungi, viruses, and even parasites. Being exposed to microbes from black water can result in infectious diseases, allergies, and toxic poisoning. Viruses can grow and multiply only in living cells. Sewage contains hundreds of viruses that can be transmitted to humans by hands contacting the mouth, by inhaling airborne viruses, and by ingesting contaminated foods and liquids. Once infected, humans can suffer diarrhea, infections of the respiratory tract, eyes, stomach or intestines. Sewage contains the hepatitis A virus that causes inflammation of the liver. Parasites are organisms living on or in another organism. Sewage may contain parasites such as the tapeworm that lives in human intestines. The helminth worm, one of various parasites in sewage, can cause intestinal disease in humans. Bacteria found in sewage are extremely virulent and able to overcome our bodies’ defenses. Such bacteria as Salmonella and E. coli release poisonous toxins as their cells die and cause health problems like diarrhea and food poisoning. Unprotected restoration professionals and building residents are at risk since bacteria are dispersed into the air when sewage-contaminated materials, particularly carpet, are extracted. 

It is critical to get a professional water damage restoration company in to handle any water damage in your home or commercial building. If you experience flooding, call SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties at (775) 588-2355 for the rapid response necessary for any of these types of water damage.

Stay Safe in Your Community With the Citizen App

4/14/2020 (Permalink)

A citizen attempts to put out a fire on the street. Make sure you know what is happening on the streets nearby!

One of the unfortunate effects of the lockdown put in place to stop the spread of the Coronavirus is that there will be a large economic impact. With economic downturns, crime rates rise. Know what is happening around you with the Citizen App. Whether a crime is taking place or a fire is spreading, the app alerts you when something is happening nearby that you should know about. You can also report anything you see by taking live video.

This free app is one of the most powerful ways to stay safe. It gives you access to verified 911 information and lets you know what is happening in real time. The app covers events from missing pets to natural disasters and everything in between. This community transparency empowers everyone to create a safer world.

The app is connected to your phone’s GPS tracker so it will let you know what is happening around you according to your current location, not just your home address. Next time you see a road shut down and police sirens inside the closure, you have a way to understand exactly what is going on.

In some areas, the company that runs the citizen app has installed antennas that allow them to listen to police and fire scanners. Artificial intelligence along with humans then decipher what is being communicated and translate that into reports that are coded with neighborhood data inside the app. Reports are a step above what you will find on neighborhood apps like Nextdoor because the data comes not only from your neighbors, but also directly from police reports.

Though live streaming from the scene of a crime can be very dangerous, getting real-time alerts to situations unfolding nearby can be life-saving by preventing people from walking into a sticky situation, or allowing them to keep an eye on a nearby fire to make sure it does not have potential to spread to their residence.

The Citizen App blog tells a story of a Philadelphia resident who was alerted to a fire near his dwelling:

Before hearing sirens, smelling smoke, or seeing flames, Citizen user ‘petz215’ received a notification.

Citizen user ‘petz215’ was getting ready to leave his South Philadelphia home for a dentist appointment on November 18th when he received the Citizen notification above.

“If there were a house fire that close to me, I would definitely already know about it,” he thought. “Sure enough, I stepped outside to see a raging fire.”

He canceled his appointment to monitor the fire and make sure it didn’t spread closer to his house.

The fire destroyed the house where it sparked, and affected two neighboring homes.

“I was astonished. Not only did I find out about this nearby fire with a push notification, but there was already live video of something that started minutes ago. I couldn’t believe how fast it happened.”

From Blog: https://medium.com/citizen/south-philly-resident-alerted-to-fire-on-his-own-block-b9dbcdca8e35

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In the few weeks I've had the app installed, I've been alerted to various incidents happening nearby including building fires, car accidents, and gunshots fired. The app tells me exactly how far away a situation is from my location, down to several hundred feet. I’m able to add friends and family to my "inner circle" to get alerts about potential situations unfolding near their real-time location as well.

If there is a dangerous situation occurring near you, it's better to be an informed citizen than not.

Download the app here:

https://citizen.com

Proactive Cleaning

4/9/2020 (Permalink)

Coronavirus pathogen The coronavirus pathogen can remain on certain surfaces for days. Make sure your property is cleaned properly.

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards. We offer cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business.

About the Coronavirus

The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.

Scope of Cleanup Protocol

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum.

These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including: • Kitchen/Food Areas • Bathrooms • Schools/Classrooms • Offices • Retail Spaces • Water Fountains • Shelving and Racks • Sales Counters • Carpets and rugs • Stair Handrails • Elevator Cars • Playground Equipment • Fitness Equipment

Cleanup and Disinfecting Procedures

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19.

  • SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Countiesis using Benefect® Decon 30 Disinfectant which is a Botanical Disinfectant, Bactericide, Fungicide, Virucide*, Cleaner and Deodorizer which we will be using on our job sites.
  • Benefect® Decon 30 Disinfectant is EPA registered as a No Rinse No Wipe product. It is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19).
  • There is currently no product tested against this particular strain of the Coronavirus.
  • Proactive cleaning will not prevent or protect the building from future contamination if an infected person was to enter and occupy the building.

SERVPRO has the People, the Products, and Protocol to Perform Pro-Active Cleaning and Disinfecting of any residential or commercial building.

To schedule deep cleaning services from SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties, call 775-588-2355

https://www.cdc.gov/coronavirus/2019-nCoV/summary.html https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-preventspread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-preventspread.html iv https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

We Are Cleanup and Biohazard Experts

4/1/2020 (Permalink)

SERVPRO CDC infographic You should implement daily sanitization of all high-touch surfaces, even after cleaning services have been performed.

Here to Help® and Ready to Respond

During these uncertain times caused by the global pandemic of coronavirus,we want to remind our customers that we are specialists in cleaning and biohazard services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Minimize Your Risk

Tips and Best Practices to Minimize Your Risk

Cities and states are taking increasingly drastic measures to curb the severity of the pandemic, including the closing of bars, restaurants, and public venues. In some areas, officials have issued “shelter in place” orders in order to compel residents to stay in their homes and limit movement. To further protect yourself, minimize your exposure with the following tips:

Practice Good Hygiene

    • Clean hands with sanitizer and wash your hands frequently
    • Avoid touching your face and cover coughs and sneezes
    • Disinfect “high touch” surfaces like doorknobs, light switches, tables, doorknobs, and handrails regularly
    • Increase ventilation by opening windows or adjusting air conditioning

At The Office

    • Stop shaking hands – use other noncontact methods of greeting
    • Use videoconferencing for meetings when possible
    • When not possible, hold meetings in open, well-ventilated spaces
    • Disinfect “high touch” surfaces like desks, keyboards, light switches, doorknobs, and telephones
    • Consider adjusting or postponing large meetings or gatherings

Stay Home if...

    • You are feeling sick
    • You have a sick family member in their home

Symptoms

Illness from COVID-19 is wide ranging, from mild to severe symptoms and death. According to the CDC, symptom may appear two days to two weeks after exposure:

  • Fever
  • Cough
  • Shortness of breath

It is important to consult your medical provider if you develop any severe or concerning symptoms.

Need Proactive Cleaning Services?

If your home or business needs specialized cleaning services, call the experts today – SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties, 775-588-2355

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO is Here to Help During This Time of Need

3/24/2020 (Permalink)

Benefect Decon 30 Disinfectant Benefect Decon 30 is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus.

During this unprecedented time caused by the global pandemic of coronavirus, the last thing you want is water damage to befall upon your property, preventing you from comfortably inhabiting your home during quarantine. SERVPRO is currently working on water damage restoration jobs in South Lake Tahoe, Douglas County, and surrounding areas. We are considered an essential business which will continue to operate, making sure that damaged homes are restored and businesses have access to professional deep cleaning and disinfecting services for public and high-contact facilities.

Find a complete list of essential businesses in Nevada here:

https://bit.ly/33Tl1TP

SERVPRO has been performing fire and water restoration work in homes and business for more than 50 years and in that time, we have had to do work in some very hazardous environments; many times, in environments that involved more deadly pathogens than the coronavirus. As a company, we have taken many precautionary steps to prevent contaminating ourselves and the environments we work in.

  • All tools and equipment coming into your property have been cleaned and disinfected.
  • All workers wear personal protective equipment to protect themselves while performing work.
  • We’ve all been provided with training to safely work in contaminated environments.
  • We’ve all been provided with training to identify coronavirus symptoms and carefully monitor ourselves and our co-workers
  • We have stringent safety and health policies and procedures; and we continually strive to follow and improve our safe work practices.

We are taking the appropriate measures to ensure we don’t cross contaminate ourselves, our co-workers, our customers, or our families.


In our best effort to keep everyone healthy, safe and working, we are implementing the recommended procedures on all of our SERVPRO job sites. We are committed to the federal and local government's guidelines to help prevent and limit exposure in our community. The wellbeing of our employees and our customers is our top priority.

SOCIAL DISTANCING, LIMITING THE NUMBER OF PEOPLE ON OUR JOB SITESAND MANDATORY HYGIENE PROCEDURES WILL BE ENFORCED.

We are also working with an Environmental Hygienist who can provide an “Instant Clearance Test” once we have completed our cleaning. With this, our clients and their customers can be assured through documentation that we did the work properly. If we are performing a cleaning job for your commercial property, you will have documentation when we finish stating:

“Based on our visual inspection and sampling results, the cleaning, sanitization, decontamination, and disinfection of accessible high touch surfaces throughout the above-mentioned facility was successful in removing pathogenic and other types of organisms to current state of the industry hospital cleanliness standards.”

Because the situation is changing rapidly, it is important to continue referring to the Centers for Disease Control and Prevention for the most up-to-date information related to the response. 

  • SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards.
  • SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities.
  • Benefect® Decon 30 Disinfectant is a Botanical Disinfectant, Bactericide, Fungicide, Virucide*, Cleaner and Deodorizer which we will be using on our job sites.
  • Benefect® Decon 30 Disinfectant is EPA registered as a No Rinse No Wipe product. It is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19).
  • There is currently no product tested against this particular strain of the Coronavirus.
  • Proactive cleaning will not prevent or protect the building from future contamination if an infected person was to enter and occupy the building.

We must all do our part to help stop the spread of this illness.

We will continue to perform essential functions for fire and water damage restoration in our communities while continuing to take every precaution against spreading any contaminant.

In addition to fire and water damage restoration, SERVPRO has the People, the Products, and Protocol to Perform Pro-Active Cleaning and Disinfecting of any residential or commercial building. We are following the CDC Recommendations and using the EPA Registered Product, Benefect Decon 30 Disinfectant.

SERVPRO can minimize the spread of germs with proactive cleaning for your home or business. Give us a call at 775-588-2355