Recent Posts

Why Should I Get a Professional to Clean My Carpets After a Water Leak?

2/27/2021 (Permalink)

Technician cleaning carpets SERVPRO technicians are always here to help. Call our office 24/7 - we are faster to any size disaster.

SERVPRO Has the Knowledge and Professional Equipment to Help You Quickly

Even after a minor water leak in your home or business, there may be extensive damage to your carpet, especially if the moisture under the carpet pads was not detected immediately. Our professionals come in, assess the situation, address the loss, and mitigate any further damage from happening, such as warped floorboards or mold growth.

What Does SERVPRO Use to Get Rid of the Water From my Carpet?

Our Technicians Use Extraction and Drying Equipment to Clear Away Excess Moisture
Our IICRC (Institute of Inspection Cleaning and Restoration Certification) technicians use best practices to deal with the water damage in your home. They typically extract all standing water with portable or truck-mounted extraction equipment before going about treating and cleaning the carpet. Technicians remove the pad underneath the carpet and usually replace it.

After Extraction, What Do SERVPRO Technicians Do to Treat and Clean the Carpet?

    •    They treat the surfaces of the carpet, first checking to ensure there is no mold or damage.
    •    Use deodorizers and antimicrobial cleaners to treat the flooring and carpet backing.
    •    After putting the carpet back down, treat the front of the carpet with the same deodorizers and antimicrobials.
    •    Extract more water if needed.

After technicians treat the carpets and flooring underneath, they set about the task of thoroughly drying the room. They place air-movers around the room to forcefully push airflow over surfaces. While air movers work, dehumidifiers pull moisture out of the air and exhaust warmer air, causing the carpet to dry more quickly. Using our professional services promotes more thorough restoration in a shorter amount of time than if you were to attempt it on your own.

For premium restoration services, Contact SERVPRO of Carson City, Douglas County, South Lake Tahoe, Lyon & Storey Counties. We make it, “Like it never even happened.”

How Matterport Technology Helps Protect You After a Loss

2/25/2021 (Permalink)

hurricane-damaged hospital's ground floor in 3D Insurance estimators were able to capture a hurricane-damaged hospital's ground floor in 3D while crews were able to mitigate damage (Matterport)

As we've all seen this month in the historic winter freeze heavily impacting many states across America, property owners' assets are always at risk in the hands of the unpredictable. Regardless of whether you run a mom-and-pop shop or an industrial empire, property damage can deal a devastating blow to your business, especially if your insurance doesn't cover it. Recovering property from a disaster is a long and complicated process. 

Depending on size, claims can take anywhere from two to six months at minimum, and may involve numerous visits to a site by an appraisal professional who must detail the extent of damage in order for you to receive full compensation. The larger the claim, the larger the hassle one faces throughout the insurance process. The finite details matter when taking inventory of damages, but reporting on minor elements (like water damaged walls after a flood, for example) can be a daunting task even for the most experienced claims adjuster. Using a 3D camera to create a virtual model can dramatically increase the comprehensiveness of documentation, providing a level of dimensionality and detail that matters when it comes to insurance claims.

For the past 50 years, pen, pencil, and ruler have been the standard of appraisal professionals across the industry. Photographs and videos are used as well, but they are often incomplete and lack context and depth. The invention of 3D technology makes it easier to respond to natural disasters, allowing quick deployment of repair crews and restoration of livelihoods. This equipment lets property owners sleep better at night knowing they're protected against loss. We have adopted 3D scans performed by Matterport, a fully immersive end-to-end VR platform, to capture the entirety of properties.

WHAT IS MATTERPORT?

Matterport is a 4K camera system made to create schematic floor plans and 3D virtual environments of any physical space, both interior and exterior.

Matterport makes SERVPRO even more efficient, allowing us to estimate repairs and inspect for loss prevention faster, better and more accurately.

Auditing precisely what a business has lost in a disaster could mean the difference between immediate financial failure or recovery, so being able to present an accurate and complete record is key to speeding the claims process and recouping costs on damages. 3D scans freeze a property owner's most valuable assets in time so that property owners can get back on their feet again – often before their insurance claim is finalized. Without this documentation, any move to repair a property could protract a claims process by "disturbing" the scene of damage meaning that if/when appraisers return, they won't see the property in the state it was in after the initial damage occurred.

The Matterport system allows 99% accurate measurements with the ability to share walk-throughs of the property with carriers and owners that aren't physically present. This technology is transforming our industry.

PROPERTY OWNER BENEFITS

Having a loss is costly, time-consuming, and stressful.  Understanding how to navigate the insurance claim process, selecting restoration professionals, and how to manage life while your home or business is completely disrupted is made difficult when you are not the expert. Matterport allows SERVPRO to help you become more involved and informed in all those processes. Our goal is to empower the property owner with information and ease the process. We assist in communication with your adjuster and insurance company, and this technology allows you to see exactly what we are working with. 

When an adjuster misses a piece of damage in the home, our estimator is able to pull up the 3D imaging and point to every bit of information needed to get approvals for repair without any additional costs to the property owner. 

Another great benefit to Matterport is Cortex, the artificial intelligence software otherwise that blocks all personal information from images. For example, if you have a photo of your children on the fridge that you would prefer to remain private, Cortex blocks out faces automatically so no one will see images of anyone in your home during the photo taking process. 

The ability to share the virtual tour is very easy as well. Once your images have been completed, you can ask SERVPRO to share the link for your viewing. This is a wonderful tool if you don't live in the same area as the property damaged. Many owners have properties that are damaged while on vacation, or it may be your seasonal home. Perhaps you manage a business from another city. This allows you to understand the extent of damages in detail, which also provides a better path of communication between you and your insurance carrier. 

When You Choose a Restoration Company That Uses Matterport Technology, Such As SERVPRO 

You get an accurate and comprehensive way to document your home or business and any assets within them, and expedite your claim should you have to file one.

  • Get a complete record of your property's condition.

  • Accurate inventory of personal items and other assets within your home or building.

  • Reduce discrepancies and disputes with insurance carriers.

  • Expedite the entire claims process, reducing the need to provide documentation or receipts in some instances.

Using Matterport technology, SERVPRO is able to digitally capture the entirety of your damaged property in 3D immediately, allowing extraction and drying crews to get to work on mitigation as soon as possible which will not only allow your business to get back up and running sooner, but also prevent further damage such as mold growth from water damaged materials. In as little as one day, we can give a detailed and much more accurate estimate of damages, allowing you to recoup your repair costs and us to start work right away. 

 SERVPRO is Faster to Any Size Disaster, and available 24/7 for YOU.

What to Expect When You Call SERVPRO

2/22/2021 (Permalink)

here to help sign SERVPRO technicians are highly trained in property damage restoration.

We Answer the Phone Ready to Help
Call SERVPRO Today

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Carson City, South Lake Tahoe, Doulgas County, Lyon & Storey Counties has specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information including your phone number and email address
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Is there standing water (if applicable)?
  • What year was the home or business built?

About SERVPRO

SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Removing Odors from a Flood May Require SERVPRO's Expertise and Equipment

2/12/2021 (Permalink)

skunk Post Flooding Odors in Your Carson City Home? Call SERVPRO

Physical damage from a storm is simple to spot. The clean-up processes are labor intensive and require heavy equipment. Trying to remove other damage such as the odors left behind from flood waters are often just as difficult.

When it comes to flooding from severe storms in Carson City, time compounds the problem. If a house or apartment has suffered structural damage, then it may be several days before the owners or an SERVPRO restoration team can even enter.


Once we do enter and ensure a safe work environment, team members track down the source of the damage as best as possible. Since there are multiple potential sources throughout the structure, the likelihood is that there are many odors as well. To combat them all, we use the multiple methods approach, which pairs different types of deodorants depending on what is needed.


Masking agents are time-release beads that cover unpleasant odors with a pleasant smell while other agents absorb or otherwise neutralize them.

Absorption and filtration agents use activated charcoal to absorb the sources of the odor; specifically, the humidity, moisture, and oils.

Pairing agents are dispersed using a ULV fogger to combine with odor particles in the air. This combination then falls to a surface where a team member cleans and removes it.


Disinfectants and sanitizers serve a double purpose. They are sprayed onto bacteria and fungi to stop further growth while also neutralizing the odor.

An electrically generated deodorizer is ozone gas. The gas is used to chemically pair with odor particles that have had time to penetrate deeply into furniture, other property, and the structure itself.

Each method is effective individually, but none of them work on every odor source. By applying multiple methods, our restoration team recovers almost any property.

If you have damage from the previous storm or want to get a jump on the next one; contact us at SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties. We are here to help 24/7, so call today at (775) 588-2355.

SERVPRO Uses a Multi-Faceted Approach to Major Water Damage

1/26/2021 (Permalink)

flooded front yard Water, Flooding, and Fire Damages Get Cleaned Up by SERVPRO in Carson CIty

Fire and flood damage each have their set of problems and requirements for cleaning. Every homeowner needs a restoration company that deals with both. In some circumstances, this means at the same time.

SERVPRO knows that a fire and water combination is devastating to a Carson City home. Heat and smoke damage is bad enough, but sprinklers continue until they are turned off, and a firefighter’s first concern is stopping visible flames from spreading. The combination means standing water in every low spot, carpets, and floors underwater, as well as personal and structural property, covered in soot and smoke residues.

It also means we start with conflicting priorities. When there is a fire, our first concern is to remove soot residue before it causes permanent harm to property and structure. If there is standing water, the soot must wait until technicians pump out the water to work in a safe environment.

After removing the water, each room is inspected to determine the soot and smoke levels. We clean the rooms with the heaviest coating first. We start the process to extract water from carpets and wood floors in the rooms with a lighter residue layer. By using this method, we can service both types of restoration as quickly as possible.

With both fire and water damage, saving certain building materials is almost impossible. Every charred drywall panel must be removed to examine the frame wood behind it. Excess water further weakens panel integrity to the point where some crumble and come apart as technicians attempt to remove them.

There is one process we have that supports both restoration priorities. After removing smoke and soot residues, we use air movers and fans to remove lingering smoke odors. These same machines also help us lower the moisture levels in affected areas of the home to prevent wood floors from warping and carpets from rotting or growing mold. Our goal is to restore and not discard and replace. Circumstances, you and your insurance company have the final say on how we move forward for the service.

Restoring your home after any disaster takes a professional service with decades of experience. When the clean-up involves two, separate, types of damage, speed, and training are twice as important. SERVPRO of Carson City / Douglas County / South Lake Tahoe keeps a 24-hour response team on call to support you in every step and task. Call today at (775) 588-2355.

SERVPRO Often Remediates Mold Infestations with Controlled Demolitions

1/21/2021 (Permalink)

cleaning mold Call SERVPRO for Professional Mold Removal and Remediation in the South Lake Tahoe Area

Homeowners are usually concerned with disasters like floods or fires. The effects are apparent, and getting there usually draws much attention. The opposite is true with mold infestations. They tend to hide from attention and usually start in an out-of-the-way place like an attic or behind an appliance or wall.

SERVPRO restoration teams often start remediating South Lake Tahoe mold damage by finding out just how far it extends into the home. They use an air content meter to find the highest concentration of mold inside the home and then perform a visual inspection to find the origin point, if possible.
 
Since mold spores need a source of moisture to expand and grow, the origin point is often at the source of a leak. These are usually minor like a small leak in the roof or a pipe that needs to be tightened down or taped up. SERVPRO technicians can make these minor repairs, but major construction or plumbing issues need a general contractor.
 
Once we stop the leak and dry the moisture source, technicians remove the mold spores. In attics and wall spaces, they often start with a vacuum that has a HEPA filter inserted. These specialized filters are designed to remove and trap even a single spore off a surface like an attic floor or a wall frame. As small as a 0.3 micron can be captured in this system.
 
Attics can present a particular difficulty. If the fungi have grown into the insulation, technicians have to remove and replace it. Rolled insulation can easily be pulled up, but blown-in insulation requires using a larger vacuum to remove it all. In both cases, it is necessary to scrape the area clean, spray an anti-fungal agent, and let it dry before replacing the insulation.
 
For wall spaces, before engaging the vacuum, our specialists carefully remove the drywall panels to avoid spreading the mold. They spray an anti-fungal agent on them to kill the mold and then break up and bag the panels for disposal. If there is insulation in the walls, they follow the same procedure as in the attic before replacing the insulation and hanging new panels.
 
The goal of SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties is to return you to your home as soon as it is safe to do so. If you have mold and need our services, call us at (775) 588-2355 today to schedule a visit.

Did You Know: We Can Repair Your Smoke Damaged Electronics

1/13/2021 (Permalink)

damaged circuit board There is a possibility that your smoke damaged electronics can be restored. Call SERVPRO to discuss!

We have reached that time of the year when everybody seems to be out buying new gadgets and electronic devices. In fact, electronics are a huge hit during the festive season. People buy new televisions, media players, speakers, computers, phones, and more, both as gifts for others and treats for themselves.

Unfortunately, this coincides with a sharp increase in domestic fires and it is no accident that the two trends develop at the same time of year. Many instances of fire damage in South Lake Tahoe homes, for example, are a result of overloaded sockets and improperly used electronic equipment.

SERVPRO handles cases like this all the time and works hard to help devastated homeowners breathe life back into their damaged possessions.

Rescuing Electronics Equipment after a House Fire

It is a common misconception to assume that things like televisions, stereos, games consoles and speakers cannot be saved from fire damage. It does, of course, depend on the extent of the destruction, but if the damage is primarily smoke based, there is a good chance of salvaging them.

For instance, electronic equipment can be sent to a special facility, where it is treated with high strength cleaning chemicals. These chemicals dislodge soot and debris from the inside of the machine, but they do not cause any further damage while doing so. It is then placed in an industrial drying container, where it is slowly warmed, and all of the moisture is eliminated.

How to Give Your Electronics the Best Shot At Survival

Electronic devices and machines have the best chance of survival if they are sent for professional cleaning within 72 hours of the fire. This is just one of the reasons why it is so important to get in touch with SERVPRO, as soon as the immediate danger has passed and everybody has been accounted for.

Our experts will arrive on-site and carry out a full inspection. With your consent, they will then identify and remove all items that they believe can be salvaged. You do not have to worry about losing track of anything valuable because we use a comprehensive labeling and index system to monitor everything that leaves the property.

What Homeowners Can Do To Help

Apart from calling our fire damage restoration team, the best thing that you can do is avoid moving any electronic items. This could cause further damage, by stirring soot and sending it into sockets, holes, seams, and cracks. Do not attempt to clean with any commercial or household detergents.

The salvageable items must be gently transported to a clean environment, where they can be assessed and treated. Once they have been restored, they will be returned to your home – but only after the rest of the repair and restoration process is complete. Otherwise, there is a risk of contaminating the devices with soot all over again.

If you need help or advice after a fire, you can get in touch with our experts at any time. SERVPRO of Carson City/Douglas County/South Lake Tahoe is a locally based company, so you can expect a fast response. Call us 24/7 at (775) 588-2355.

Cleanup And Assessment After Flooding In South Lake Tahoe Homes

1/6/2021 (Permalink)

flooded home After a flood, homeowners often get overwhelmed at the debris, dirt, and excess water throughout the property.

Initial steps to take once a disaster strikes your South Lake Tahoe home involve finding suitable professional assistance that can arrive quickly with the resources to protect your home from further harm. With flooding, many areas of your property can get affected simultaneously which poses a risk greater than homeowners can remedy on their own. Our professionals can help by arriving quickly with fast extraction tools to help remove the excess water from the affected sections of your property as promptly as possible.

After a flood damages your South Lake Tahoe home your primary concern is getting flood cleanup and assessment of structural issues. With the advanced equipment that our SERVPRO professionals have in our Green Fleet dispatched out to emergencies, we can make accurate inspections of properties affected by flooding to determine what tools and personnel are necessary to restore your home completely.

From the moment that our professionals arrive at your property, we begin our assessment of the spread of the damage throughout your house. With our moisture detection equipment, we can identify pockets of moisture that require our immediate attention and which materials have become saturated by the excess water introduced to the environment.

Additionally, our SERVPRO technicians get to work quickly on cleaning up the area once the water has gotten extracted and we begin drying efforts. Demolition is often a big part of this process, as many materials require removals such as carpeting, portions of drywall, and other oversaturated surfaces and contents. Once these areas get removed, we can prepare these portions of your home for reconstruction that can follow our initial mitigation efforts.

After a flood, homeowners often get overwhelmed by the debris, dirt, and excess water throughout the property. Our SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties has the tools to quickly remove the water from the affected areas and return your property to preloss conditions fast. Give us a call anytime that you need us at (775) 588-2355.

Ways You Can Prepare for Winter Storms

12/23/2020 (Permalink)

Storm damage - we are here to help! Planning and preparing ahead of time can prevent unwanted winter storm disasters.

Unfortunately, property owners don’t get to choose when a storm moves into the area — but we can be ready for when it does. SERVPRO specializes in fast, affordable, and efficient storm damage restoration services. Below, we've compiled a few tips to help reduce and prevent severe storm damage from impacting your property.

3 Ways to Minimize the Need for Storm Damage Restoration Services

1. Regularly Inspect Your Roof

Checking whether any shingles have blown off of your roof or if there are any minor leaks and repairing such problems immediately will help you avoid serious structural damages when extreme weather sets in. If you find your home has suffered extensive storm damage, it may be necessary to invest in the services of a water damage restoration professional like the experts from SERVPRO due to rain leaking through the roof.

2. Trim Dead Wood

No matter what time of the year, hard winds or heavy rain and snowfall can easily snap dead limbs, branches, or trees surrounding your home and cause storm damages. The professional technicians from SERVPRO recommend regularly trimming dead wood and branches on your property. Doing so will help keep you safe and minimize storm damage to your home should a storm set in.

3. Consider Storm Windows

One way to help minimize the need for storm damage restoration is by investing in high-quality storm windows or hurricane shutters. These investments will help prevent leaks and other storm damage by protecting the glass of your windows and adding an extra layer to protect against wind and rain.

For more tips on how to avoid the need for costly storm damage restoration services, contact the professionals from SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties at (775) 588-2355. 

Find a Trusted Professional Cleaning Service For Your Commercial Property

12/19/2020 (Permalink)

SERVPRO technician sanitizing a commercial property. Our SERVPRO technicians sanitize commercial properties with the highest quality products and years of experience.
Many people are hesitant to go into commercial buildings for fear of being around people who may have been exposed to COVID-19. SERVPRO of South Lake Tahoe, Carson City, Douglas County, and Lyon & Storey Counties is part of Certified: SERVPRO Cleaned. Our program is a method meant to rid properties of viral pathogens. It is a 3 C’s step by step program we provide for businesses: Consult, Clean, and Certify. When a commercial business has gone through our program, they will receive a decal sticker on their window to show their customers and employees that they are in a disinfected area.
Whether you're looking to re-open a business, keep your property regularly disinfected, or wanting to reassure occupants of a safe holiday space, a professional cleaning can help relieve COVID-19 anxieties.

There has never been a better time to re-evaluate your cleaning policies and procedures. Whether it's an office, residential building, or your place of business, cleanliness is now the highest priority.

If you want true peace of mind about potential exposure to COVID 19, you should find a professional cleaning service.

Here's how to do it!

Find a Trusted Professional Cleaning Service

Professional cleaners are in high demand because of the pandemic. If you are going to trust a professional cleaning service, you need to be sure they are qualified for the job. 

Look for a service that has experience cleaning spaces like yours. A company specializing in individual homes may not be the right choice for your office building or vice versa.

Read reviews for the cleaning service before hiring them. If other people have had a good experience, chances are you will too.

Make sure the professional cleaning service has procedures with regard to PPE and other precautions when entering your space. Most services now have clear guidelines on protection for safety and the sanitation of the property.

One-time cleaning is not going to be enough. Talk with the cleaning service about setting up a regular cleaning schedule weekly or bi-weekly.

Be Proactive

A professional cleaning service will make a big difference in the safety of your home or workplace. But it doesn't mean that you can be complacent about other sanitation measures.

In between cleanings, you should clean surfaces, including door handles or elevator buttons. Any surface that people could potentially come in contact with should be disinfected. 

Promote handwashing in bathrooms and kitchens. You can use sticky notes, posters, or any other signage that might be helpful to remind people to wash their hands.

Facial coverings should be worn in offices and shared spaces of larger residential buildings (apartments, condos, assisted living facilities). 

Keep sanitizing agents available in areas where handwashing may not be convenient.

Limit Exposure Opportunities

If you are working in an office building, consider having some or all employees work remotely if possible. Try to host meetings virtually instead of in-person.

If you must hold a meeting in-person, inform every participant of the precautions, and collect contact information in case someone does get sick. 

You can limit your exposure at home by reducing the number of people inside and encouraging guests to wear masks. You can also offer to host outdoor gatherings to reduce the likelihood of the virus spreading. 

Be Clean, Be Healthy, Be Safe 

These are uncertain times we are living in, but if you can promote a clean, safe space, it will ease anxiety. Covid-19 cases are likely to spike after the holidays, so stay safe and keep these guidelines in mind. The best proactive measure you can take is to find a professional cleaning service you can trust, and be diligent about cleaning regularly. Take precautions to prevent the spread of the virus by protecting yourself and your community at all times.

If you are looking for a reliable cleaning service, contact us today at (775) 588-2355.