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SERVPRO Is Ready To Help Your Business

10/26/2021 (Permalink)

Coronavirus here to help sign SERVPRO is Here to Help Fight the Coronavirus

Investing in and growing your own business is the dream of many Americans. Business owners have come to terms with numerous struggles presented in the response to the Coronavirus pandemic, wild fires and many other common issues.It is more important than ever to be ready to get back to business as soon as possible after any closure experience happens. 

Soot Cleanup

Now that fire season has come upon us our team is more prepared than ever to help in homes and businesses. We were hit so close to our home base this time and we want our community to know that we are here to help you reopen as soon as possible.

Ash blows away but soot grabs to paint, and even skin. Without good insulation, it will get into houses through windows and roofs. We come in to clean attics and duct systems. After turning furnaces on, soot can get into systems and not only dirty them but damage them. Soot will get onto screens and sliders of windows and corrode finishes. It can also cause health effects and decrease your immune system. We use a dry sponge cleaning approach using HEPA vacuums to clean your home or office inside and out. We use biodegradable products after lightly pressure washing not only the roof and outer structures but also the grounds around the property such as walkways, patios, driveways or parking lots. Soot resides on these grounds and is brought in on shoes. We make sure your property is ready for the housekeeper and/or landscaper to come back. We also clean furniture, deodorize, clean duct systems and replace filters so you have clean air to breathe. We also can stain clean carpet if needed, which insurance is typically willing to cover. Most of all, we don't interrupt your business. We can block off certain areas, or do after-hours and overnight cleaning. During covid-19 cleanings last year, we would stay until 4am many times cleaning businesses after hours. We are here for you when you need us. 

How Professional Cleaning Can Impact Your Business

When needed we can help with the professional cleaning of your offices and customer-contact spaces. Once our services are complete, you will get a sign verifying to your customers that your building has been professionally cleaned. This shows them that their health is of the utmost importance to you.

Business operations were put on hold, employees couldn’t go to work as scheduled, and customers were homebound as a result of the lockdown efforts to prevent the spread of the virus. Once you reopen your doors, it is important to let your customers and employees know that you’ve taken precautionary steps to keep them healthy.

With your customer-facing sign certifying that your building has been professionally cleaned, you will gain the lasting trust of your customers that are re-entering stores and other buildings for the first time in a long time.

Getting Back to Business Requires Professional Clean-Up

With so many changes happening daily, SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties would like for our local businesses to know we are here to help, no matter what the developments look like in the next months. If your property needs proactive services to clean for potential COVID-19 contamination, we are available 24/7.

SERVPRO follows the appropriate protocol set by the CDC and we use EPA registered disinfectants that are certified for hospital use. They are among the most effective for disinfecting against viruses.

Here's a list with examples of just a few of the commercial properties our team is ready to tackle:

  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Pharmacies
  • Small Retail Stores
  • Large Retail Stores
  • Manufacturing & Industrial
  • Government/Military

It's best to utilize proactive cleaning to help minimize the spread of germs. Please keep in mind these cleanings will not prevent or protect the building from future contamination.

We also take the wellness and safety of our SERVPRO crew very seriously. They play a vital role in our franchise. We take adequate preemptive measures to keep ourselves, and those that we are in contact with, safe.

If you see us working within the community, know that our employees are in good health. Our trained technicians are always available to service water, mold, fire, and other emergency needs that would involve deep cleaning and disinfection of buildings.

Let your customers know that you care about protecting their health.

In preparation for reopening your business, call our professional restoration experts and cleaning technicians at SERVPRO of Carson City / Douglas County / South Lake Tahoe/ Lyon & Storey Counties for the caring service your company and your customers deserve.

Do You Know About Our IAQ Services?

10/20/2021 (Permalink)

Smoke flowing through the air. Air quality is important for overall health.

It is no secret that our region has been suffering a dangerous decline in air quality due to the severe California fire conditions. Did you know you can get help with air quality improvements in your business or home?

After an emergency, you might not be able to immediately return to assess damages to your property because there may be hazardous conditions such as poor air quality. These conditions don't just affect fire damaged property, though. Smoke from outdoor fires fan reach as far as other states with the help of wind. Though the fire may been extinguished, the lingering effects could potentially threaten those without the appropriate training and personal protective equipment. Our team of professionals can arrive quickly to address these concerns and help mitigate other losses on your property such as smoke damage if you are closer to the fires.

IAQ stands for indoor air quality, which is something people may not automatically think about when dealing with fire damage.

Airborne hazards and fire odor control are among main concerns for property owners. While much of the initial stage is assessing the full scope of damage in order to state the needs of the insurance provider that offers coverage for your building, we can also begin the steps necessary to overcome potentially hazardous conditions, noxious odors, and debris or particulates circulating in the environment.

Cleaning up the atmosphere throughout the property and improving indoor air quality requires several pieces of equipment strategically placed throughout the building. Our air scrubbers and hydroxyl generators can both be useful in this situation, as they trap particulates, debris, and smoke residue as small as 0.3 microns. The longer these machines run, the cleaner the air within the building becomes.

Overcoming lingering foul odors from smoke and fire is another concern because it can make restoration work challenging for our technicians and others that could be in the building throughout this process. Often the best approach to permanently eliminating or substantially reducing odors present after a fire or residual from a nearby forest fire is with the use of thermal foggers. These machines release a dense chemical compound that neutralizes foul odor molecules on contact.

While odors and environmental hazards might not be as visually obvious as severe structural damage, they are a factor that needs to be addressed as promptly as possible. Our Truckee/Tahoe area fire restoration specialists have the tools and expertise to overcome all hurdles encountered in returning your property to pre-fire and healthy air quality conditions.

We are dedicated to helping families, and business owners remove fire damage, as well as smoke and soot damage, from their homes and businesses. SERVPRO has been in the area for decades and will still be here for decades to come. Adjusters make recommendations for who to use but select a company based on relationship. We are grateful for outside companies who have come to help our community, but remember, we will be here in years to come for follow-ups and other needs, while others will not. Give us a call today.

Not All Fire Damage is Fire Related

10/13/2021 (Permalink)

Service man checking water heater Servicing Your Water Heater Can Prevent Puffbac

Regular Maintenance of Gas and Oil Appliances Can Prevent Property Damage

Fires do not simply burn and destroy things in a building or home. Fire also produces extremely dense smoke and soot. Soot is very corrosive and often contains chemicals and abrasive substances that can permanently etch porcelain and glass. Electronics are particularly vulnerable to soot. It can be just as damaging these items as the heat from a fire. 

For apartments, homes, and office buildings without a basement, soot damage can happen without fire damage being present. This is true when a furnace is not functioning as it should. “Puffback” is something that happens in furnaces that have not been maintained well. It creates finer soot, but can still be damaging to the ceiling and nearby walls. Anything nearby can become coated in the soot resulting in damage if the furnace is not repaired and the soot cleaned away. 
 
Why Puffback Happens & Related Dangers 

Puffback occurs because the ignition in your furnace, and in some cases, your hot water heater or boiler, does not ignite correctly. The oil or gas builds up, and when the ignition does occur, there is too much fuel. Another cause of puffback is leaking fuel. If there are leaks present in the fuel line, these can create a build-up of fuel inside the furnace's chamber or below the water heater or boiler. When the unit is ready to ignite what is supposed to be a normal amount of fuel, the extra is ignited instead, causing a contained explosion.


Because there are defined areas that the explosion can escape to, at least at the beginning, the explosion does not damage your appliance any further. Explosions can happen once and be very large, or smaller bursts can occur much more frequently. Inspection of the furnace or heater can determine exactly why the unit is malfunctioning.
 
What Should You Do About Puffback 

Inspection of your furnace or heater can determine if a unit is malfunctioning. Repairs should be completed as soon as possible, and the unit should not be used until then. Puffback shows that oil or gas is leaking, and this is a fire hazard. Puffback and its explosions can start fires if any combustible items are in the line of the soot and smoke on the exterior of the furnace or boiler. 

If the furnace is oil-based, the soot will be more difficult to clean than gas-based furnaces. In gas-powered furnaces, however, the soot will be more substantial. Both should be cleaned by professionals. At SERVPRO, we are experienced in cleaning up soot damage caused by furnace and boiler puffback. 
 
Where You Will Find Evidence of Puffback 

Puffback leaves its calling card in several places. Some areas will be more damaged than others. If soot is left to build up over time, it will become hardened. Hardened soot will need to be scraped away before cleaning of the area can begin. Repainting should only be done after the faulty furnace or boiler is repaired or replaced. You will find puffback soot and smoke damage on the ceiling and on walls adjacent to the furnace. You could find damage around air vents, along with and above some baseboard heaters, and on the floor around the unit if it is a hot water heater malfunction. 

The first few times puffback happens, soot is less likely to be detected. If you hear a loud noise when your furnace is starting up, it could be puffback. Remember, this can create a high risk for a home or commercial fire and should be remedied quickly. If you need help determining if your home is at risk for puffback damage, our SERVPRO technicians are trained in assessing and remedying this issue. 
 
We Are Ready to Protect Your Home and Repair Any Current Damages 

We are dedicated to helping families, and business owners remove fire damage, as well as smoke and soot damage, from their homes and businesses. SERVPRO has been in the area for decades and will still be here for decades to come. Adjusters make recommendations for who to use but select a company based on relationship. We are grateful for outside companies who have come to help our community, but remember, we will be here in years to come for follow-ups and other needs, while others will not. 

At SERVPRO of Carson City / Douglas County / South Lake Tahoe/ Lyon & Storey Counties, we are available 24/7 to answer your call.

Our Storm Damage Experts Can Save Your Home

10/7/2021 (Permalink)

Flood water coming inside the house. When a flood damages your home, count on SERVPRO. We are Here to Help.

Storm Damage In South Lake Tahoe Is Not What You See On TV

Most storm flood damage is much milder than the massive natural disasters that you might occasionally see on television. While professional damage mitigation companies like SERVPRO stay prepared to deal with situations that bad, you probably do not need to worry about such drastic damages happening to your home. Here are a few of the more common problems that might happen in your home after a flood.

Damaged Carpeting and Flooring
One of the most popular reasons why owners in South Lake Tahoe with flood damage call up SERVPRO is to help deal with the effects that flooding can have on their floor materials. The floors of your home are not designed to be submerged underwater and soaked through, so when a flood strikes, these materials may warp in unexpected ways. Carpeting tends to shrink and warp when drying out and typically requires full replacement after a storm flood. Other materials like tile and wood typically do not need to be replaced but may require some specialty restorative treatments.

Baseboard Damage
Many local homes have baseboards on the bottoms of most or all of their interior walls. During a flood, these can start to shrink, bend, or become discolored. If the water becomes deep enough, similar types of damage can happen to wallpaper and paint on the walls themselves. Depending on how quickly we arrive after the disaster, we can typically reverse most of the damaging effects done to baseboards in your house.

Mold Growth
Perhaps the most important reason to call SERVPRO immediately after a flood is to stop mold from growing in your home. Fungal spores can spread whenever they have both a food source and sufficient levels of moisture, and the average flood provides them with both of these things. While we can remove and sanitize mold damage after it happens, the more straightforward solution is often to remove the water before spores get the chance to grow. We’re Faster to Any Size Disaster to set up drying equipment that cuts off the water supply and stops mold damage in its tracks.

We are here to help our community in any way we can. SERVPRO has been in the area for decades and will still be here for decades to come. Adjusters make recommendations for who to use but select a company based on relationship.


SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyons & Storey Counties is committed to helping you overcome flood damage quickly and at as low of a cost as possible. Call us 24/7.

When Life's Storms Come, SERVPRO is Here to Help

9/28/2021 (Permalink)

Helicopter flying above a forest Helicopter monitoring the area from above.

When a storm hits and causes any form of damage, SERVPRO is here to help. Recently, the Caldor Fire stormed through the Sierra Nevada mountains towards South Lake Tahoe. As Tahoe locals prepared to watch the fire ravage their homes, their worst fears did not come true. Instead, the Caldor Fire burned up Highway 50 toward Echo Summit and roared into the Lake Tahoe Basin. It even jumped over Christmas Valley but did no damage to the area. Firefighters were able to protect all the homes in the area. 

When storms do cause damage from fire, smoke or flooding, SERVPRO of South Lake Tahoe, Carson City, Douglas County, Reno East, and Lyon & Storey Counties is here to help. Our crews are ready to respond to your property emergency 24/7, 365 days a year. Yes, even at 2 AM our highly trained staff and state-of-the-art equipment will respond to your building fire or facility flood. When you make the call, our staff is READY to take immediate action to help preserve as much of your property as possible and help to avoid additional damage and cleanup costs.

SERVPRO is a trusted leader in the property disaster recovery and restoration business, our on-call 24/7 emergency response teams are highly trained and experienced with all types of property disaster losses including fire, smoke, water, sewage, flood, and storm damage. Our restoration professionals near you have 30 years of experience providing high-quality commercial and residential property disaster restoration and reconstruction services to local Carson City, Douglas County, South Lake Tahoe, Reno East, and Lyon & Storey County communities every day.

SERVPRO's Cleanup Process After a Fire

9/21/2021 (Permalink)

Firefighters containing a fire Firefighters containing the fire.

Fire Damage is a traumatic experience. There are several common damages that occur to businesses or homes after a fire. Smoke and soot can be the most difficult to deal with but our highly trained professionals are here to help. We take you step by step through the process. 

Smoke and soot damage are especially invasive attacking every space of your commercial property, including areas far from the actual fire. The residue from the fire travels in the air, coating surfaces. This debris must be removed before it begins etching, distorting, discoloring, and disintegrating wood, carpeting, fabric, drywall, plastic, metal, and glass.

CONSIDER CLEANUP REQUIREMENTS: SERVPRO can provide services to prevent further damage, help determine which items can or cannot be refurbished and which structural elements do and do not need to be repaired or replaced.

SERVPRO is here to help repair commercial and residential fire disasters through these steps.

    1.    Secure your business site including board up and tarping services

    2.    Protect areas unaffected by the fire with barriers and storage if necessary

    3.    Assess the affected areas for a full scope of damages

    4.    Take a detailed inventory of damaged property and materials

    5.    Detect, neutralize, and remove harmful gases and toxic materials

    6.    Determine the best cleaning, repair, and restoration solutions for your property

    7.    Restore, replace and repair building materials with our skilled building/restoration teams

SERVPRO has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, public, or office building, our crew will assess the damage in each room and plan proper procedures, using dry or wet cleaning strategies matched to the character of the residue found and the materials affected. Systematically, SERVPRO progresses through your business, room by room, to assure that all harm is reversed and the corrosive soot and smoke are permanently eliminated.

We answer the phone, ready to help with your property damage.

As a leader in property damage restoration and repair services, we have helped countless families and businesses through very unpredictable and devastating residential and commercial property losses. We understand you may not know what to do in a disaster situation; SERVPRO can help by responding faster with professionals who can help you through the restoration process.

SERVPRO's Cleanup Process After a Fire

Getting Back to Business after the Caldor Fire

9/17/2021 (Permalink)

SERVPRO Company briefing Company briefing before cleaning the hockey academy in South Lake Tahoe.

When the time comes to get back to business once the Caldor fire is contained and evacuations are lifted, our highly trained professionals will pay close attention to every detail in order to get your facility back to normal, "Like it never even happened." The devastation caused by wildfires can be very overwhelming and difficult to deal with. SERVPRO is here to help.

Soot & Ash Combustion Byproduct Cleanup

Our protocols and jobs are overseen by IICRC Master Fire and Smoke Restorer. Our team has over 45 years of combined experience in helping businesses recover from the devastation caused by wildfires. SERVPRO professionals offer critical services to insurance companies. 


When calling our team, SERVPRO of Carson City, Douglas Country, South Lake Tahoe, Reno East, and Lyon & Storey Counties, to handle property fire damage claims, the insurance company can fulfill their obligation to restore the damage while avoiding unnecessary administrative costs and reducing the overall loss expense. Charges for restoration services are only a fraction of the cost of replacement, which lowers the overall cost of a claim for the insurance company. 

Following exposure to the Caldor fire embers, many businesses will have smoke odor damage and possibly other types of issues that arise when coming so close to a wildfire. SERVPRO has the expertise to get your property looking and smelling like new again, so your customers have the best experience they can.

South Lake Tahoe Under Threat of Caldor Fire

9/11/2021 (Permalink)

A forest fire. Large forest fire.

SERVPRO owners, John and Kimber Allen, have been residents of South Lake Tahoe for 30 years. "Tahoe is our home feild and we are here to do everything we can." As they watched the Caldor fire start over 70 miles south from home base, they prepped their teams for the road ahead. In just 10 days, the blaze covered over 139,000 acres, destroying the small town of Grizzlie Flats, and approaching Christmas Valley at the edge of their home town.


Victims of a fire it may experience many overwhelming feelings. SERVPRO has evacuated from South Lake Tahoe and are reorganizing offices just outside of the city. Restorations teams are still dispatched and ready to help wherever you are in your time of need. "This fire is close to home, and so our hearts are deeply affected with our community." John said. "We have seen and are grateful for all the outside help our city has received and are still able to take on fire and smoke damage jobs at this time."

Working together as a community is key to rebuilding the beautiful place that we all call home. SERVPRO is bringing in outside resources to help as quickly as possible with all restoration and rebuilding.


Our experienced professionals know how to ensure that your home or business is returned to its original condition. Even smoke odor can keep returning customers away, so we want to ensure your property is returned to working order "Like it never even happened." Our restoration professionals:


  • Inspect and assess the damage.

  • Board up and tarp to prevent further damage. 

  • Perform any needed water removal and drying.

  • Removal of soot and smoke residue. 

  • Final cleaning and sanitizing.


SERVPRO is here to get you back to normal and return everyone to their homes safely. We are so thankful that our highly trusted teams are coming to help from surrounding areas, and that our home team is still ready and able to serve you.

We love our Tahoe community and are Here to Help! Call 775-588-2355 to speak with us today.

SERVPRO Wants To Restore Your Stateline Home

9/2/2021 (Permalink)

Mold on a wall Mold in your home needs immediate attention - call the experts at SERVPRO today.

Why You Need SERVPRO For Mold Remediation In Your Stateline Home

At this time, mold is probably the last issue on the minds of folks in Stateline. However, while families are spending a lot of time together inside, it is important to make sure air ducts are cleaned and mold spores are not growing where it is nice and warm, endangering your family's health. While it may be too cold outside for many things to thrive, with enough moisture inside, mold can grow.
 
That is why many Stateline residents need mold remediation. Why call SERVPRO instead of another agency? No other business trains and equips its restoration teams to handle mold as we do. From certified inspectors to the latest tools for blasting mold out of a home, our company brings the best to every home or business building.
 
To determine the extent of a mold colony, our inspectors use air content meters to augment their visual inspection. The meters allow us to trace mold behind walls without drilling holes or compromising the drywall panels of the home’s interior.
 
Finding the extent of the colony’s growth also gives us the origin point. That is where we find the source of moisture that allowed the inert spores to expand and grow. After finding it, team members spray the area with an anti-fungal agent to kill the spores and then clean up both the mold and the water source.
 
In many cases, SERVPRO technicians can clean and remove the mold using the anti-fungal cleaners and either wiping down or scraping the mold off affected surfaces. When the mold goes undetected over a long period, the mold layer can become very thick and penetrate surfaces, even the wood beams in ceiling and roof supports.
 
If that happens, team members use a new method called soda blasting to remove the mold. They use a specially designed high-pressure spray device to force sodium bicarbonate into a concentrated stream. It can clear out even deeply penetrated mold spores without compromising the integrity of building supports.
 
Regardless of how far mold has grown into your home or business, SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties has the training and equipment to clean and remove it. If you have seen mold or detect that distinctive, ‘musty’ odor, call us today  to schedule an inspection.

SERVPRO Has The Knowledge and Experience Needed to Perform Water Removal Services for Local Casinos

8/30/2021 (Permalink)

Slot Machines Casinos require special cleanup after water damage; SERVPRO has the expertise and experience to properly mitigate the damage.

When a casino requires water removal, there are often a set of unique factors that SERVPRO technicians have to contend with. Casinos have different layouts, construction materials, amenities, and furniture than other businesses, so the planning is more specific to get this type of business back up and running.

SERVPRO successfully handles water damage restoration and mold remediation services for the largest casinos around. We’ve helped The Hard Rock, Montbleu, and others restore multi-story buildings. We pride ourselves on being ready, flexible, and competent in our water removal work.

These are some of the components to restoring a casino after water damage:

Commercial Carpets

Carpeting in the average casino may require special water removal techniques to dry out properly. Casinos tend to use large, comfortable yet durable carpets across broad areas and floor spaces, which, while resistant to some types of damage, can be especially tricky to restore when they are damaged with water. We have extensive experience dealing with commercial carpeting that’s prevalent in casinos and can often save rather than replace your flooring materials.

Machines and Games

Slot machines and digital games are staples of most casinos. When these electronic devices get damaged by water, the effects can be disastrous if not handled appropriately. First, we work to remove cash from the machines, which is typically a natural process due to most machines' water-resistant cash storage. If any cash has been soaked, we use specialty drying solutions to prevent it from being lost. Once the machines have been dried out, we evaluate them on a case-by-case basis and conduct repairs as necessary.

Hotel Rooms

If your casino has an attached hotel, these rooms often have their own, unique problems related to water damage. We get more calls from apartments and hotel rooms than any other type of business and know how to take care of damages in these types of structures.

SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties / Reno East is available around the clock to help your business in a time of need. Call us.