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SERVPRO Has the Knowledge and Experience Needed to Perform Water Removal Services for Local Casinos

2/24/2020 (Permalink)

Electronic casino slot machines in a carpeted casino room Casinos require special cleanup after water damage; SERVPRO has the expertise and experience to properly mitigate the damage.

When a Northern Nevada casino in Carson City or South Lake Tahoe requires water removal, there are often a set of unique factors that SERVPRO technicians have to contend with. Casinos have different layouts, construction materials, amenities, and furniture than other businesses, so the planning is more specific to get this type of business back up and running.

SERVPRO successfully handles water damage restoration and mold remediation services for the largest casinos around. We’ve helped The Hard Rock, Montbleu, and others restore multi-story buildings. We pride ourselves on being ready, flexible, and competent in our water removal work.

These are some of the components to restoring a casino after water damage:

Commercial Carpets

Carpeting in the average casino may require special water removal techniques to dry out properly. Casinos tend to use large, comfortable yet durable carpets across broad areas and floor spaces, which, while resistant to some types of damage, can be especially tricky to restore when they are damaged with water. We have extensive experience dealing with commercial carpeting that’s prevalent in casinos and can often save rather than replace your flooring materials.

Machines and Games

Slot machines and digital games are staples of most casinos. When these electronic devices get damaged by water, the effects can be disastrous if not handled appropriately. First, we work to remove cash from the machines, which is typically a natural process due to most machines' water-resistant cash storage. If any cash has been soaked, we use specialty drying solutions to prevent it from being lost. Once the machines have been dried out, we evaluate them on a case-by-case basis and conduct repairs as necessary.

Hotel Rooms

If your casino has an attached hotel, these rooms often have their own, unique problems related to water damage. We get more calls from apartments and hotel rooms than any other type of business and know how to take care of damages in these types of structures.

SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties is available around the clock to help your business in a time of need. Call us at (775) 588-2355.

Three Factors for Successful Water Extraction

2/10/2020 (Permalink)

Standing water inside living room area If water is allowed to stand for too long, you run the risk of losing your furnishings and possessions to moisture-based rot and deterioration.

There are many reasons why a home might sustain water damage, requiring repairs and restoration by a team of experts. Whether your property is the victim of natural floods or you are dealing with the aftermath of a broken appliance, water must be removed quickly.

If water is allowed to stand for too long, you run the risk of losing your furnishings and possessions to moisture-based rot and deterioration. This is why the restoration experts at SERVPRO do not waste any time starting water removal in Lyon and Storey County homes and commercial buildings. The success of the process, however, depends on the careful consideration of three key factors: Temperature, Amount of Standing Water, and Relative Humidity

Temperature
Water removal requires a lot more precision than you might think. For instance, the optimal drying conditions are at a temperature between 70-90 degrees Fahrenheit. However, during the first few days, it is better for the air in the room to be below 80 degrees. So, water damage restoration experts have to monitor conditions very carefully for the affected area to dry fast.

Amount of Standing Water
This is the amount of water which can be physically removed (pumped or vacuumed), as opposed to being dehumidified. It is much easier to pump liquid water than it is to interact with gas, so the SERVPRO team will remove as much liquid as possible. The amount of standing water has a great impact on how long the process lasts.

Relative Humidity
The term “relative humidity” refers to the amount of moisture that the air is holding. SERVPRO technicians formulate your drying plan with an accurate measurement of relative humidity. Anywhere between 30-50% is considered to be a comfortable level of humidity for most homeowners. Once levels pass 60%, the air is heavily saturated, causing a clammy and unpleasant atmosphere. Dehumidifiers are used to eliminate unwanted moisture from the air and bring the conditions back to a comfortable and healthy level for the home or business owner.

SERVPRO of Carson City/Douglas County/South Lake Tahoe/Lyon & Storey Counties has the equipment, knowledge, and expertise that you need to bring your home or business back to life after a flood. We are locally owned, responding quickly to all property owners. Call us 24/7 at (775) 588-2355.

9 STEPS TO HANDLING COMMERCIAL WATER DAMAGE

2/8/2020 (Permalink)

Air movers and other water removal equipment in warehouse SERVPRO equipment warehouse, ready for any size disaster

MY BUSINESS IS FLOODING! WHAT DO I DO?

A storm has swept the region, or perhaps your property suffered a plumbing failure. Water soaks inventory, covers floors, puddles around equipment, and ruins furnishings. Taking in the damage can be overwhelming.

9-STEP GUIDE for HOW TO DEAL WITH A FLOODED BUSINESS

With the building flooded, it’s hard to serve customers or do any kind of business. Dangerous mold growth, sewage backup, and structural damage are just some of the problems you may face.

Our guide helps you overcome flooding caused by fractured frozen pipes, faulty fire sprinkler systems, storm flooding and more.

Recover from a flood with these 9 steps:

1. TURN Off WATER AND UTILITIES

Immediately turn off gas and electricity to your building. If your commercial property is flooding due to plumbing or leaky pipes, shut off the water main. If you’re not sure of the location of shut-off valves, contact your property manager. If you have an Emergency Ready Plan from SERVPRO, this information will be available already for any employee on property.

2. CONTACT YOUR INSURANCE AGENT

Second, call your agent to outline the extent of damage and schedule an inspection for the adjuster. Keep communication records of all emails and calls with your insurer. Include dates, times, and names.

3. CALL A LOCAL RESTORATION COMPANY

Rather than cleaning up yourself, certified technicians should take care of water removal, structural drying, and if necessary, mold remediation. Contact a water damage restoration company, such as SERVPRO, with experience handling all types of commercial business flooding. Licensed technicians minimize business disruption, so that you can reopen as soon as possible.

4. DOCUMENT ANY DAMAGE

Next, make detailed documentation of damage. Take photos and video of all water damage inside and outside of your property. Share the information with your adjuster and insurance company.

8. GET FRESH AIR MOVING

Open interior doors, cabinets and drawers in affected areas. If it’s not humid outside, open windows and exterior doors. From there, the SERVPRO restoration team will set up heavy-duty equipment that expedites and completes the process.

6. SORT FOR SALVAGE

As you sort, don’t assume all water-damaged items are a complete loss. Our technicians can often restore inventory, furnishings, electronics and paper records.

7. SAVE FOR THE ADJUSTER

Items which cannot be recovered must be examined by your adjuster. Don’t throw anything away until your adjuster completes a full inspection. From waterlogged furniture to flood-soaked inventory, you want the adjuster to note all damage and every loss you’re aware of.

5. SECURE YOUR PROPERTY

It might be days or weeks before you can reopen for business, so secure the property. Limited access keeps it safe and keeps your insurance carrier happy. If you need to board up windows, SERVPRO can help.

9. SPREAD THE WORD

Keep employees, customers, and suppliers posted on the restoration status. Use social media to let everyone know about your temporary closing and prospective reopening, updating information as progress is made. When the flood cleanup, restoration, and repairs are finished, celebrate the milestone with a grand reopening.

REMEMBER:

-KNOW YOUR INSURANCE COVERAGE

-GET AN EMERGENCY READINESS PLAN

-BE CAREFUL WITH CLEANUP

If you decide to tackle cleanup on your own, be careful. Flooding in a business setting can leave behind contaminated water, unhealthy debris and raw sewage.

It’s best to leave flood cleanup to certified technicians.

If you don’t have coverage for natural disasters, look into your options through FEMA’s flood insurance program for businesses. The agent who handles your business insurance can help with the details.

KNOW WHO TO CALL

Even a small amount of water can shut business down indefinitely. Bringing in a restoration company saves valuable time. These are just a few of the services that get you back in business.

  • Help navigating insurance claims
  • Pumping systems for fast water removal
  • Structural drying that speeds up recovery
  • Mold remediation to protect health
  • Air duct cleaning which restores fresh interiors

We provide expert commercial water damage cleanup and restoration services in Northern Nevada and Lake Tahoe regions.

Our teams are always ready to respond to your flood emergency 24/7, helping you to minimize losses and maximize recovery efforts.

When you’re prepared in advance, it’s easier to prevent further damage and manage the aftereffects of a flooded business. You can get a free Emergency Ready Plan for your business’s property today. Call 775-588-2355 to get a response plan, showing your property’s shut-off valves and other details allowing employees in your facility to respond quickly to any water-related incident and prevent further damage.

When you need to get the doors open once again, call SERVPRO: 775-588-2355

Snow Melt can Cause Flood Damage in The Lake Tahoe Region

1/30/2020 (Permalink)

Snowcapped mountains and snow piled on rooftop of home Snow Melt Can Cause Flood Damage to Your Home or Business

Sometimes Mother Nature dumps heavy snow. The Lake Tahoe region hasn’t seen much snow this winter season – yet. It’s coming. When winter rears its head, you need to be ready for anything.

Torrential rains following blizzards create flooding conditions at your property which is made more problematic in freezing temperatures and 3 feet of snow. SERVPRO’s flood damage technicians are up to the challenge of this merry-go-round of precipitation.
 
The lower levels of your property often contain mechanical heating and cooling systems as well as water heaters and laundry facilities. Snow melt can cause flooding which endangers these expensive components and the integrity of your dwelling. If critical components of your home have been affected by water damage, a call to SERVPRO will put your appliances back online. We have professional grade pumps and wet vacuums to remove standing water. Our specialty equipment ensures that water does not re-enter your building. Saturated carpeting and flood damaged furniture can be dried in place, saving you money and time instead of buying and installing new items. We emphasize restoration over tear-out and replacement. We also supply emergency generators when electricity is not available onsite.
 
Once our restoration technicians finish removing water using pumps and vacuums, they add air movers and dehumidifiers to the mix to dry floor coverings and walls. As the temperature dips, heaters join the list of specialized equipment we use to restore your flood damaged property. Our project manager develops a drying plan early and revisits it as moisture levels fall. Certified technicians measure temperature, humidity, and residual water retention to keep restoration on track. Your building is our priority.

Flood damage, complicated by sleet and snow, puts your property at risk of significant and permanent damage. Choose your restoration company carefully, searching for flood damage specialists “near me” that have a solid reputation and nationwide resources.
 
Feel confident when you reach out to SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties for flood damage control and restoration. A call to our dispatch staff at (775) 588-2355 sends an experienced project manager to your home or business as soon as possible, ready to begin the restoration of your flooded property.

Air Movers Have Many Uses in Lyon & Storey Counties

1/20/2020 (Permalink)

Chairs floating in flood waters inside a building Finding water damage in any part of your home or business can seem overwhelming. Call SERVPRO and we'll be your ally during the remediation process.

SERVPRO technicians find the most effective way to remediate water damage at your home or business property.

While our approach to water removal can vary greatly depending on size, intensity, and duration of water damage, you will almost always see us using our signature air movers. They are powerful, directed fans that create fast and carefully-planned streams of air throughout an area. These are employed in a wide variety of situations, from tight corners to vast, open warehouses. Scientific planning goes into our application of these industrial-grade machines, and every SERVPRO technician is well-trained in operating them.
 
Air movers are critical in Lyon and Storey County water removal jobs because they accomplish a tough task: drying up water already soaked into materials. Whether it is carpet, wood, grout, or even concrete, air movers apply a consistent and heavy stream of air to the surface to pick up individual water droplets and put them into the air. These services are needed in almost every water removal job SERVPRO does because we specialize in some of the heaviest and most thorough cleanup jobs on the market.
 
Many different protocols and planning situations can affect how our technicians arrange air movers in your home or business. Some types of carpeting, when soaked, can only be dried when an air mover blows underneath it. So, a common treatment is to lift up one end of the carpet to create a long air tube underneath it. Alternatively, for irregularly shaped rooms or situations requiring drying of high walls and ceilings, we may position the air movers at a vertical angle to direct air currents upwards. In most cases, air movers are kept in a room with closed doors to make air currents most efficient, but we may also strategically position some machines to push moisture from one room into another. This setup is most common when rooms are too small to dehumidify on their own and must be linked with a larger area.
 
Regardless of the size or severity of your damage, SERVPRO of Carson City / Douglas County / South Lake Tahoe / Lyon & Storey Counties is ready 24/7 to respond to your time of crisis. Just call us at (775) 588-2355.

Vandalism and Graffiti Removal in Carson City, Nevada

1/13/2020 (Permalink)

Broken windows and unwanted graffiti spray paint on outside and inside of building Graffiti is often unwanted damage to personal property. The vandalism damages in this photo include graffiti spray paint and broken windows.

Carson City, Nevada and surrounding areas have encountered many cases of wide-spread vandalism and graffiti damage in the past few years. Graffiti is often unwanted damage to personal property. Damage can consist of spray paint on personal property including vehicles, buildings, fences and street signs.

SERVPRO provides exterior building cleaning, paint removing, pressure washing, wall cleaning, sand blasting, and repainting. Serving Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties, SERVPRO is available 24/7 for emergencies and works with fire and police departments on issues requiring cleanup services that are legally licensed to handle sensitive information.

Vandalism drives away business causing customers to not feel safe, it erodes the community sending property values plummeting, and graffiti is toxic to the environment. Graffiti removal can be expensive but it is important for your area.

Imagine how beautiful our city could be if we clean up and prevent graffiti and vandalism.

Timothy Kephart is the founder of Graffiti Tracker (www.graffititracker.com), a web-based system designed to help people identify, track and prosecute graffiti vandals. 

Anyone who has suffered losses as a result of vandalism is asked to file a report and damages at the Sheriff’s Office, located at 911 Musser Street in Carson City.

If you have information regarding incidents, please contact the Carson City Sheriff’s Office at 887-COPS (2677).

If you need help making the damages “Like it never even happened,” call SERVPRO at (775) 588-2355.

Hoarding Causes Increased Fire Risk in Douglas County, Nevada

1/7/2020 (Permalink)

Hoarding household filled with piles of craft items. A woman with a hoarding disorder receives assistance from a case manager from an outreach program near Toronto. (Photo: Newscom)

2020 New Year’s Resolution - Clean Up!

Hoarding Causes Increased Fire Risk in Douglas County, Nevada

            “Hoarding is defined as collecting or keeping large amounts of various items in the home due to strong urges to save them or distress experienced when discarding them.”  -nfpa.org

Hoarding is often caused by a stressful life event such as divorce, eviction, or losing possessions in a fire. This can be a vicious cycle because hoarding is also a fire hazard. 

Hoarding increases fire risk in many ways: Heating units may be too close to things that can burn, blocked pathways and exits could hinder escape from a fire which puts residents and first responders in harm’s way, and exit routes should change as new items are brought into the home.

See Hoarding Safety Tip Sheet

Ignoring clutter is dangerous. SERVPRO’S hoarding cleanup technicians have encountered innumerable safety threats to homes and businesses. We have learned from years of experience that buildup of belongings increases the risk of accidental fires and diseases that can fester in piles of clutter. Toxic mold and carbon monoxide can develop leading to concerning health issues.

In the photo from Newscom, a woman with a hoarding disorder receives assistance from a case manager from an outreach program near Toronto. Such services are partnering with the fire service to identify people with hoarding problems and work with them to clear clutter from their homes. Paper and other material in many hoarding households blocks windows and exits making a fire rescue difficult and giving even more substance for the fire to grow. 

We know customers can have difficulty parting with belongings. We work closely with clients to meet their specific needs throughout the process of returning their home to a safe, comfortable, and clean environment.

“People who are embarrassed about their homes and overwhelmed by the prospect of cleanup sometimes decline to call plumbers or electricians when problems develop; hoarding homes can exist without functioning refrigerators, toilets, and furnaces, with residents resorting to bottled water, space heaters, and candles, adding to the potential hazards.” – nfpa.org 

We handle each case with the sensitivity needed in understanding the hoarding condition, working closely with the individual and their family.

SERVPRO provides hoarding cleaning services to restore Nevada homes in Douglas County, Carson City, and Lyon & Storey Counties. Our technicians can safely cleanup all items and disinfect the home to provide a cleaner, safer, and healthier environment.

There are clear dangers of having too much stuff. Anyone can make a new year’s resolution to cut down on material possessions for mental health and physical safety.

Our technicians at SERVPRO are equipped and trained to remove material possessions and clean and sanitize the home for safer living conditions. If you or a friend or family member needs hoarding cleanup services, call 775-588-2355.

Even Small Storms Can Cause Damage to Your Property

1/6/2020 (Permalink)

Tree fallen on roof of home Storms Can Uproot Trees Causing Large Scale Damage

When Storms Come, SERVPRO Can Fix the Damage

Many homeowners expect only the worst storms to do damage to their home, but even short storms can cause damage to a home when trees are victims of disease. Many diseases can create weak trees with dead limbs, and some diseases can affect the roots of the tree instead. A tree that looks healthy may not be healthy in reality, and it can actually be a huge danger to your home or garage without you knowing until it is too late. If your home, garage, or any other buildings have been damaged by tree limbs or trunks, it is good to know that we have the skills and equipment to make it "Like it never even happened."

Rain is not Always Needed for Storm-Like Conditions to Exist, Nor for Damage to Happen.

Dust storms can create conditions ripe for storm damage to happen. Shingles and siding can come off, ripped away by high winds and debris that is carried by the wind. If sand is carried by winds, this can corrode and pit paint and other surfaces of your home's exterior. With trees, rain often erodes soil away from roots, making it easier for entire trees to topple onto houses and garages. Rain is not always needed for this to happen, however, if erosion has already happened.

When damage happens during a storm, or when storm-like conditions happen, repairs should be started and completed as soon as possible. This can substantially reduce the risks posed by the elements to the interior of your home. Repairs will also keep insects and other pests from further deteriorating your home. Termites and other pests, some of which may have been the reason behind diseased trees on your property, won't be able to infiltrate your home's exterior if repairs are made, and completed, in a timely manner.

Begin Storm Damage Repairs to Your Home with a Call to SERVPRO: 775-588-2355

At SERVPRO, we have the training, education, and experience to get your home or garage back in pre-damage condition. Call SERVPRO of Carson City, Douglas County, South Lake Tahoe, and Lyon & Storey Counties at (775) 588-2355. We will arrive at your door at your earliest convenience to assess the damages and begin repairs.

Sign up for the SERVPRO Newsletter for recommendations on keeping your property healthy and being emergency ready.

Stay Safe this Holiday Season

12/16/2019 (Permalink)

"Have a Safe Holiday Season" - SERVPRO "Have a Safe Holiday Season" - SERVPRO

If your home, like millions of other households in the United States, includes a Christmas tree and festive holiday decorations, you should be aware that the breathtaking beauty of the decorations also comes with a fire risk. That is why we are offering helpful tips to people as we come closer to one of the biggest holidays of the year!  

Candles and Christmas trees have been reported to be two of the contributing factors of fires during the winter months. According to the U.S. Fire Administration, Christmas trees account for an estimated 200 fires annually and cause more than $6 million in property damage. Candles alone cause an estimated 15,600 fires each year, causing 1,270 injuries and more than $539 million in property damage. December is the peak month for candle fires, and Christmas is the peak day. 

The following are a few tips for individuals to consider when putting up and maintaining their holiday decorations this December: 

• Do not overload power outlets with holiday lights. Pay close attention to the 
manufacturer's instructions on the number of lights you can string together. 
• Consider using battery-operated flameless candles. 
• Be careful not to splatter wax when extinguishing a candle. 
• Use flashlights instead of candles for emergency lighting. 
• Do not purchase a Christmas tree that is dry or dropping needles excessively. 
Be sure to water your Christmas tree regularly. 
• Do not use strings of lights that are worn, frayed, manually spliced or broken. 
• If you purchase an artificial tree, be sure it is labeled fire-retardant. 
• Do not link more than three light strands unless the directions indicate it is safe. 
Connect strings of lights to an extension cord before plugging the cord into the 
outlet. Be sure to periodically check the wires; they should not be warm to the 
touch. 

If a fire disaster does strike your home, SERVPRO offers services to help people quickly recover and restore any damaged property. Within four hours of the initial notification, SERVPRO will be on-site to start the mitigation process. 

For more information please visit https://www.SERVPROcarsoncitydouglascountysouthlaketahoe.com/ or call us at (775) 588-2355.

Winter is here! Protect your Tahoe Home from Water Damage following Snow Storms

12/2/2019 (Permalink)

Icicles from home gutters Icicles are a sign of Ice Dams which can cause major damage to your home.

When winter sets in, storm damage is a big possibility.

Winter storms are often accompanied by water damage. For instance, frozen pipes may burst during arctic temperatures, heavy snow piles on a roof can cause it to collapse, Ice dams can build on your gutters, trees can fall etc. Knowing what you can do to try and prevent damage from winter storms is important. Such as keeping tree branches trimmed and away from your house. Getting weaknesses in your roof or siding fixed. Keeping gutters clear, so that water and melted snow can drain away instead of freezing and forming ice dams. Below is a more in-depth info on some contributing factors of winter storm damage and tips on how you can try and prevent them.

  1. Your Roof

Heavy or constant wind can blow shingles loose or take off gutters. If damage like this occurs, it will let in moisture from sleet, snow, rain and melt water into your home. Sometimes damage can occur to a part of your roof that you can't easily see, meaning you may not even realize that damage has been caused to it until after water starts coming in to your home.

Make sure your roof is winter-ready BEFORE a storm hits. Allow ample time for this prior to the season so that anything needing repair can be fixed before winter storms arrive. Inspecting your roof before a storm comes and making necessary repairs can often help to avoid storms from taking their toll on your roof. Clean all your gutters of any debris often, especially prior to a storm. Tarps if you have them offer a temporary fix in case any shingles loosen or blow off, but it is best to get a professional over as quickly as possible in order to address any damage before it worsens or leads to more issues. A professional can help you understand where you might need some preventative maintenance.

After a storm, you may need to arrange to have snow removed from your roof. As little as two feet of packed snow can be enough to cause a roof collapse. So, if it’s going to be too cold for snow to melt in between storms, or if one storm is expected to “dump” a lot more snow on top if what is already there, than that can lead to major roof damage. Reach out to professionals who have the knowledge, experience and proper safety equipment to work on the pitch of your roof and around ice.

  1. Your Gutters

Don’t forget about your gutters! Especially when tending to your roof. You want to ensure that your gutters stay clean and clear all year long but it is most important before any size winter storm hits to ensure that they are ready for it. If ice forms on your gutters the weight can cause them to fall right off of your home. Even without a major amount of snow, any accumulation of sleet or rain in cold temperatures can lead to a build up of ice in your gutters. Clean gutters allow water to easily drain out. As the weight of ice alone can cause damage, it is also for that reason to ensure your gutters are cleared so that additional weight on them is not a concern.

Ice is not the only concern, but ice dams. “Ice Dams” form when heat escapes from your home causing ice to melt along your roof and allowing it to drip to the edges and refreeze. Usually this causes icicles, which as pretty as they are, they are a sign that you’ve got a dangerous ice dam.

The best protection against the formation of ice dams is insulation. Prepare to prevent ice dams by sealing any gaps from light fixtures. That will help to keep warm air from rising into your attic. Also, it is best to insulate the attic itself to prevent heat from escaping out to your roof. Experts suggest keeping the attic temperatures no greater than 5 to 10 degrees warmer than the outside air.

Make certain too that your gutters are pointed away from your home. That way as any ice melts it lessons that chance of water pooling close by to your foundation, or flowing towards the side of your home which can allow water to seep into any cracks.

  1. Tree Branches

Low, or overhanging branches will most likely break during winter storms. While the appearance of snow on branches is pretty, the weight of the snow and ice weighs heavily on the branches below. Heavy, falling tree branches can damage your roof or other parts of your home. Any nearby power lines can also sustain damage if tree branches are not maintained and tumble below as a result of winter storms.

Trim all tree branches that surround your home in order to protect against damage. Be proactive by pruning all dead, broken and weakened branches as soon as they are spotted. Survey trees on your property often to look for broken or weak branches and also to try and determine the health and stability of the tree itself. Entire trees not only branches can come down due to winter storms by high winds or the weight of ice and snow. Trees that are not healthy are more susceptible to come down, becoming a major cause of damage.

In addition to the weight of ice and snow, melting snow as it puddles below ground can weaken tree roots causing trees to fall over. Unfortunately that can happen no matter how healthy a tree is.

  1. Snow Melting

Aside from just being able to cause trees to fall over, as snow melts, it poses a risk of water damage, such as flooding and mold to your home. As snow melts, a foot of snow can turn into an inch or more of water. Mold growth from moisture or flooding can happen quickly! Melting snow getting into your home can cause structural damage, like warping, floor separation and discoloration.

No matter what the cause of winter water damage to your home, at SERVPRO, our dedicated team of professionals are available to effectively evaluate and quickly repair the damage. We can be reached 24/7, 365 days a year at (775) 588-2355. Be sure to give us a call in order to assist you.